E-commerce Manager-Europe

  • Company: Christian Dior Couture SA
  • Country/Region: France
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Digital
  • Experience required: Minimum 5 years
  • Reference No.: CDC03112
  • Date of publication: 2019.11.08

Position

The focus of the Europe E-commerce Manager role is to support the E-commerce business development and to coordinate the omnichannel operations for the European E-commerce zone at Christian Dior Couture. Reporting to the Europe Retail Direction and in close relationship with the HQ E-commerce team.

To reach the ambitious sales target set for the European E-commerce zone and to ensure an outstanding omnichannel customer experience, your main missions will be:

Business forecast and performance follow-up:

  • Follow-up financial forecasts that project expectations for the Europe E-business (weekly, monthly, yearly) in alignment with the HQ E-commerce guidelines.
  • Maintain visibility on revenue and expenses and striving to exceed the financial targets and increase profitability (P&L follow-up).
  • Establish KPIs in order to manage the above and push for improvement in each area of the business: Traffic, AOV, Conversion Rate, Clienteling, Marketing, etc.
  • Produce & distribute periodic regional performance report, analysis, actions planned, to HQ E-commerce teams (weekly, monthly).
  • Assist the Europe E-Merchandiser & Buyer teams during the buying sessions providing business requirements and insights.

Business development:

  • Align marketing activities and collection launches with HQ E-commerce teams (Merchandising, Performance Marketing, Media) and local Marketing & Retail teams across Europe, providing local activations planning.
  • Ensure client development initiatives for online customers together with the Europe Marketing teams by country.
  • Provide local business requirements to the HQ E-commerce team for website features and services developments.

E-Commerce operations:

  • Follow-up the day-to-day operation in close collaboration with the Supply Chain, Retail teams and E-commerce Warehouse, to reduce frictions and to ensure best-in-class omnichannel customer experience, aligned with Dior standards & SLA.
  • Ensure post-sales and operational support when it comes to Business decisions linked to customers' orders (fraud management, exceptions, etc.) in collaboration with the Contact Center team.

 

 


Profile

The ideal E-Commerce Manager has 5+ years' experience of working on digital/e-commerce projects or store management (retail/wholesale) and has a strong commercial acumen and relationship-building skills dealing with senior stakeholders.

Qualifications and Skills Essential:

  • Passionate about e-commerce and customer experience
  • Digital savvy
  • Business oriented / data and result driven
  • Constant awareness of overall online and retail performance & KPIs
  • Efficient with spreadsheets, manipulating data and reviewing results (mandatory)

 

Desirable:

  • Knowledge of Google Analytics 
  • Advanced knowledge of Microsoft Excel
  • Previous retail / wholesale experience

Language skills:

  • English, Native or bilingual proficiency
  • French proficiency
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Fashion & Leather Goods

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