E-commerce Manager-Operation

  • Company: Guerlain China
  • Location: China
  • Business group: Perfumes & Cosmetics
  • Contract type: Permanent Job
  • Function: Digital
  • Experience required: Minimum 5 years
  • Reference No.: GUER00962
  • Date of publication: 2018.05.30



Plan new platform 3-5 years road map with Management according to TTL EC Strategy.

- Set up & manage new platform system/process/SOP with SSC (IT/Finance/logistic/supply chain/legal etc.)

- Set up & manage new platform call center/online CSR in system support/SOP/script/coaching

- Set & manage new platform monthly SI/SO

- Manage new platform Guerlain campaigns to support SI/SO phasing

-Manage daily sales operation (By SKU forecast, stock check, SI/SO orders/display/sales talk/reconciliation etc.

- Regular new platform EC Report & Purchase Funnel improvement

- Workout CRM program with EC manager-CRM/PM and supervise the execution

- Work with TM team for offer and EC Trade marketing program (celebrity engraving, festival pack...)

- EC budget & P&L management/PO and expense control

- Agency and TP management




-      Over 5 years Ecommerce related working experience. Better in cosmetics industry.

-      Marketing background in working experience or education.

-      Knowledge and Skills dealing with EC operation, IT, Finance, digital marketing, CRM, digital platform.

-      Project management skills

-      Luxury brand management experience is a plus 



Additional information


-      Ownership and mind set for excellency.

-      Result driven with customer focus

-      Teamwork oriented with ability to multi-task

-      Well organized, good communication skills and interpersonal skill

-      Proficient English and Chinese


Perfumes & Cosmetics

A major player in the perfumes, make-up and skincare markets, the Perfumes & Cosmetics division groups together major historic Houses as well as young brands with strong potential.

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