Plan new platform 3-5 years road map with Management according to TTL EC Strategy.
- Set up & manage new platform system/process/SOP with SSC (IT/Finance/logistic/supply chain/legal etc.)
- Set up & manage new platform call center/online CSR in system support/SOP/script/coaching
- Set & manage new platform monthly SI/SO
- Manage new platform Guerlain campaigns to support SI/SO phasing
-Manage daily sales operation (By SKU forecast, stock check, SI/SO orders/display/sales talk/reconciliation etc.
- Regular new platform EC Report & Purchase Funnel improvement
- Workout CRM program with EC manager-CRM/PM and supervise the execution
- Work with TM team for offer and EC Trade marketing program (celebrity engraving, festival pack...)
- EC budget & P&L management/PO and expense control
- Agency and TP management
QUALIFICATIONS & SKILLS
- Over 5 years Ecommerce related working experience. Better in cosmetics industry.
- Marketing background in working experience or education.
- Knowledge and Skills dealing with EC operation, IT, Finance, digital marketing, CRM, digital platform.
- Project management skills
- Luxury brand management experience is a plus
KEY COMPETENCIES (CAREER ARCHITECT)
- Ownership and mind set for excellency.
- Result driven with customer focus
- Teamwork oriented with ability to multi-task
- Well organized, good communication skills and interpersonal skill
- Proficient English and Chinese