E-commerce Operations Assistant

  • Company: SSC Perfumes and Cosmetics UK
  • Country/Region: United Kingdom
  • Business group: Perfumes & Cosmetics
  • Contract type: Permanent Job
  • Function: Digital
  • Experience required: Minimum 2 years
  • Reference No.: SSCPC00630
  • Date of publication: 2019.09.09






  • Be the main point of contact between warehouse - liaising information quickly always with the customer's best interest in mind.


  • Investigate and resolve delivery queries and issues in a timely and accurate manner



  • Be the main point of contact for Dior.com & Fresh.com Customer Service, answering all Customer Service related queries and provide a solution, reducing the level of complaints


  • Support the team to help manage customer orders, processing returns Check/release/cancel orders in SAP/EP; identify errors and proactively flag it to the relevant department


  • Process all invoices in SAP (?), liaise with Accounts department on a weekly basis in making sure all invoices are correctly processed


  • Make decisions on releasing orders in line with our fraud rules



  • Stock Management, referencing stock for Ecommerce in SAP, review stock level monthly and take the appropriate action
  • Proactively work with the warehouse & Dior e-commerce team to find operational optimisations & circulating best ways of working
  • Identify out of stock products by using stock management tool, investigate the reason and flag it to the team


  • Work on other delegated tasks as directed.


  • Key Account management of .com business




  • Previous experience in high-end online retail sales
  • Excellent written and verbal communication skills
  • Good time-management skills along with the ability to multitask
  • Highly organised and analytical, with a keen eye for detail
  • Computer literate with excellent knowledge of Microsoft Office
  • Excellent interpersonal and communication skills
  • Multi-tasker with the ability to prioritise workload

Perfumes & Cosmetics

A major player in the perfumes, make-up and skincare markets, the Perfumes & Cosmetics division groups together major historic Houses as well as young brands with strong potential.

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