Ecommerce Assistant

  • Company: Kenzo US
  • Country / Region : United States
  • Business group: Fashion & Leather Goods
  • Contract type: Temporary Job
  • Function: Sales
  • Experience required: Beginner
  • Reference No.: KENZ00484
  • Date of publication: 2020.11.04

Position

Under the supervision of the Ecommerce Operations Manager, the employee's responsibilities will include (but are not limited to):

Client Service assistance:

  • Answering customers calls and emails
  • Handle orders problems (address, stock...), reimbursements, products (size, material, availability) and find adequate solutions quickly
  • Modify or cancel e-shop orders
  • Manage delivery problems 
  • Proceed to refunds for the on-line purchases
  • Treat the orders with fraudulent payments
  • Manage orders in direct relation with the warehouse
  • Manage customers' complaints
  • Answer expectations on the product availability (stock)
  • Manage the repair process of the faulty products

Merchandising assistance

  • Publish products when assets and stocks are available
  • Perform daily updates, including product positioning, product copy, and any other customer facing adjustments.
  • Highlight products: creation and optimization of the product information sheets (pictures, description, cross selling, visual merchandising)
  • Contribute to the weekly performance analysis by pulling sales data from the systems and calculating KPIs

Assistance to other members of the team / other teams to achieve subsidiary level objectives, in particular in regards to Retail and Wholesale.


Profile

Profile

  • You have a strong sense of customer service. You are recognized for your responsiveness, your enthusiasm and your patience. You have a deep passion for product, market research, and customer insights.
  • You are rigorous, dynamic and passionate about all things digital.
  • Recognized for your team spirit, you are able to confidently build relationships and work across teams in US and FR.
  • You have strong communication and organizational skills.

 

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Fashion & Leather Goods

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