Europe After-Sales Coordinator (F/M)

  • Company: Celine Europe
  • Location: Italy
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Supply Chain
  • Experience required: Minimum 2 years
  • Reference No.: CELI01168
  • Date of publication: 2018.04.17

Posizione

Europe After-Sales Coordinator (F/M)


Profilo

Responsibilities:

For the European market, ensure an efficient After-Sales Service for all product categories (LG, SLG, RTW, Shoes, Sunglasses, Bijoux) in line with customer requests, and provide prompt information.


>  For a set of Boutiques/Wholesale partners, manage claims received from customers and stores, either for quality issues or repair requests, related to all product categories, providing information on materials.
>  Ensure end to end management of those claims.
>  Issue credit notes for defective items.
>  Maintain close relations with stores and sales staff worldwide.
>  Visit stores regularly to ensure After sales processes are well understood/implemented
>  Participate into End of Season inspection
>  Be the single point of contact for a set of stores for any question related to conformity /specificity of products

Profile:

>  Studies: University Degree
>  Previous experience in After Sales or Customer Services - at least 3 years
>  Experience related to Luxury Brands
>  Skills/competences:
o Strong Client Service orientation
o Strong interpersonal & communication skills
o Dynamic, problem-solver, attention to detail, analytic, high sense of team working
o Willing/available to travel
o Good pc skills (Excel required)
>  Language: Fluent in English

Location:
The position is based in Strada in Chianti, Firenze (Italy)

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Fashion & Leather Goods

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