Expert Client Advisor- High End Goods- The Shops at Crystals Las Vegas

  • Company: Louis Vuitton North America
  • Country / Region : United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: LVM11477
  • Date of publication: 2020.11.09

Position

Louis Vuitton in the Shops at Crystals is seeking two Product Experts, one in Exotic Leather Goods and another in Hard Sided Goods who can share their passion and knowledge of these luxury categories with our clients and team.

As significant categories in Louis Vuitton's High End business Exotic Leather Goods are comprised of luxurious, distinctive, one-of-a-kind pieces while our Hard Sided Goods are the foundation of our heritage and continue to be an unfailing showcase for craftsmanship expertise.

As an Expert Client Advisor, you will be passionate about the Brand, the category you are an Expert in, and the DNA of Louis Vuitton. You will have a high level of story-telling and excellent communication skills and be a sales leader in your area of expertise, consistently remaining the Top Seller in your category. Candidates must have experience cultivating trusting relationships with clients and demonstrate impeccable product knowledge in their chosen field and maintain a highly analytical and commercial ability (be able to analyse a business, draw conclusions from data, etc)


Profile

Product Expertise

  • You will possess and maintain a strong, in-depth, and highly technical expertise of your product category which you will use to drive the category forward
  • You will be the "go to" person in store for any technical questions from clients, and for selling and clienteling techniques to do with your chosen category, providing expertise and comprehensive advice on your product category (whether style related or technical), supporting team members when they have Clients requiring more detailed information
  • You will use your product expertise to inspire clients and the team, and promote commercial strategies

Driving the Exotic Leather Goods Business In Store

  • In store, you will have the ability to analyze and drive your product category forward, all the while being aware of your targets and KPI's each month
  • Be a partner to the Manager in charge of your category; provide the Head Office with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities...)
  • By putting in place action plans, you will pro-actively drive the business and maximize product performance, leveraging visual merchandising, clienteling, training, and team animation

Product Training & New Launches

  • You will use your product expertise to communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, trainings, 1:1 coaching).
  • You will observe the team during the selling ceremony and partner with them to introduce your product category and spot high potential clients.
  • By analyzing product performance, you will meet 1:1 with Client Advisors to coach and develop bespoke action plans relating to your category, and provide feedback on individual performance to Managers.

Client Development

  • You will develop and implement clienteling strategies for the Exotic Leather Goods category. You will spend time spotting future high potential clients on the floor, developing event ideas focusing on your category, reviewing client lists (sleepers, etc) and growing the client base for your specific metier.
  • Lead by example in the management of your own portfolio of Clients, demonstrating best in class clienteling actions

Additional information

By joining Louis Vuitton, you will receive a generous benefits package*, including but not limited to medical coverage, retirement plan, employee referral bonus program, gym membership and employee discounts. In addition to working with the most talented and inspirational leaders within the luxury market you will also have an opportunity to attend industry renowned training and have access to unparalleled career opportunities both within Louis Vuitton and the LVMH Group.

As a Louis Vuitton employee you will have an opportunity to engage in our Corporate Social Responsibility efforts on both a local & global level with various communities and organizations and to also partake in initiatives to raise funds for our charity partner UNICEF.

*please note that restrictions may apply to part-timer employees

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Fashion & Leather Goods

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