Expert Client Advisor, Watches & Jewelry, Union Square - San Francisco, CA

  • Company: Louis Vuitton North America
  • Location: United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: LVM08290
  • Date of publication: 2019.04.02

Position

As a Watch & Jewelry Expert Advisor, you will be an ambassador of the Brand, with a special focus on Watches & Jewelry, ensuring that every Client is treated according to the Louis Vuitton Promise. You will strive to discover your Clients and their every need, and to guide them in every aspect of Watches & Jewelry, and across the Brand, delivering them the best Client Experience and conveying your passion for the product.You will be the voice of Watches & Jewelry for Clients and the team in the store. You will proactively reach out to your Clients in order to achieve individual and team goals as well as develop the Watch & Jewelry business.


Profile

Be an exceptional Louis Vuitton Expert Advisor

Achieve individual and contribute team objectives, being accountable for the sales results of the Watch & Jewelry category in your store as well as the commercial results of all categories

Welcome every Client and enhance their experience, setting the example to the rest of the team for the best Watches & Jewelry consultation and Client Experience

Discover every Client, closely following existing Clients, proactively recruiting new ones, leveraging the different tools to engage and build long term relationships; managing a wide portfolio of VIC and potential Clients

Be a strong advisor for your Clients assessing their style and tastes matched to product recommendations

Perform as a team-player, participating in all activities contributing to the overall objectives of the store

Develop strong Brand and product knowledge with stories to share with Clients across all categories

Respect Louis Vuitton Brand standards in terms of grooming and behaviorFollow the company's policies and procedures

Promote the Watch & Jewelry Category

Achieve individual objectives and contribute to team objectives for the Watch & Jewelry category

Be the role model of the Client Experience regarding Watches & Jewelry, conveying the story behind all the products, storytelling of Watches & Jewelry and mastering the technical knowledge of Watches & Jewelry

Provide consultations and be able to deal with the most demanding situations and with Watch & Jewelry connoisseurs

Master a deep knowledge in Watch & Jewelry: history, competition, trends, technology and movements, etc.


Animate Watch & Jewelry within the team

Ensure top of mind awareness across the teams, sharing passion and inspiring others

Transmit Watch & Jewelry training and information to the team, partnering with the Regional Training Team

Support team members when they have Clients requiring more detailed information and partner with new joiners for their induction to Watches & Jewelry

Be in charge of Watch & Jewelry specific operations

Responsible for the visual merchandising and day-to-day appearance of the Watch & Jewelry counter, following the guidelines from Visual Merchandisers

Handle any after-sales service related to Watches & Jewelry

Maintain the Watch & Jewelry inventory both on the sales floor and back of house Provide qualitative feedback on Watch & Jewelry based on interactions with Clients

Maintain the vault/safe


Additional information

EXPECTED ATTITUDES & SKILLS


Curiosity
Empathy
Agility
Commercial Mindset
Passion for the Brand, Clients and Watch & Jewelry
Professional Attitude
Interpersonal Skills
Responsibility & Ownership
Watch & Jewelry Consultation


RELEVANT SCOPE MEASURES


Number of direct reports: 0

Schedule: Requires evening, weekend and holiday availability; Overtime may be required occasionally

Travel: Less than 5%


PRINCIPAL SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES REQUIRED


Minimum 3-5 years specialty retail experience

>  Professional presentation, excellent interpersonal skills; able to communicate effectively both verbally and in writing

>  Self-starter

>  Dependable, punctual, flexible

>  Excellent problem solving skills

>  Computer literacy a must

>  Be fashion-forward, and have a passion for the fashion/luxury-goods industry

>  Be a team player; pro-active attitude

>  Ability to adapt to changing needs of the Company as necessary


Physical requirements

Lifting / Carrying:

11-20 lbs. Constant
21-50 lbs. Occasional

Pushing / Pulling:

13-25 lbs. Constant
26-40 lbs. Occasional
41-100 lbs. Occasional
Keyboard: Frequent


Agilities

Squat / kneel Frequent
Twist / turn Frequent
Climb Frequent
Crawl Occasional
Reach above Frequent
Reach outward Frequent
Stand Frequent
Walk Frequent

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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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