As a Field Coach Trainer, your mission is to support and develop retail teams in delivering an exceptional client experience to the benefit of commercial performance. Through store based execution of corporate strategy, you will train and coach client advisors to become ambassadors of the Louis Vuitton brand culture, values, and products. Your role is to partner with Store Manager(s) to deliver the training path, enable retail teams to enhance client experience, and develop skills necessary to engage and discover our clients.
As part of the Country Training team, you will translate and execute the corporate training strategy within your defined store(s), partnering with Store Manager(s). You will define training strategies to best contribute to business growth, answering to the needs of the store(s) through selling skills, product training, and active coaching.
You will spend about 80% of your time in stores, between coaching, in-store training in small groups, and facilitating the on-boarding of new hires.
EXPECTED ATTITUDES AND SKILLS
The Field Coach acts as a business partner to the store management teams and delivers coaching at different levels - from senior management to Client Advisors - therefore prior experience in managing teams is essential.
The successful candidate will have experience coaching and developing teams, ideally within a luxury retail or hospitality environment, whilst motivating and inspiring at all times . You will strive to inspire passion and curiosity within your teams, assist managers in leading their teams to successful sales, and ensure the impeccable client experience is in the heart of every interaction and sale.
This fantastic opportunity is for a Trainer with a passion for coaching and client service, and a strong business acumen, who enjoys working across all levels.
Please be advised that this is a store based position, and therefore all applicants MUST be able to work retail shift patterns, as well as weekends when are where required.