Field Coach Trainer

  • Company: Louis Vuitton Spain
  • Location: Spain
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: LVM07952
  • Date of publication: 2019.02.15

Position

As a Field Coach Trainer, your mission is to enable the Madrid team in delivering an exceptional client experience to the benefit of commercial performance. Through store-based translation and execution of corporate Training strategy, you will coach client advisors to become ambassadors of the Louis Vuitton brand culture, values, and products. Your role is to partner with the Store Managers to deliver the training path, enable retail teams to enhance client experience, and develop skills necessary to engage and discover our clients. As part of the Country Training team, you will define training strategies to best contribute to business growth, answering to the needs of the stores through selling skills, product training, and active coaching. You will spend about 80% of your time in stores, between on the-floor coaching, in-store training in small groups, and facilitating the on-boarding of new hires. As part of the Country Training team, you will translate and execute the corporate training strategy within your defined store(s), partnering with Store Manager(s). You will define training strategies to best contribute to business growth, answering to the needs of the store(s) through selling skills, product training, and active coaching. You will spend about 80% of your time in stores, between coaching, in-store training in small groups, and facilitating the on-boarding of new hires.

Profile

The Field Coach acts as a business partner to the Store Managers and delivers coaching at different levels - from senior management to Client Advisors - therefore prior experience in managing teams is essential. The successful candidate is a People Developer, holding a strong experience driving business ideally within a luxury retail or hospitality environment. You will strive to inspire passion and curiosity within your teams, assist managers in leading their teams to successful sales, and ensure the impeccable client experience is in the heart of every interaction and sale. This fantastic opportunity is for a Trainer with a passion for coaching and client service, and a strong business acumen, who enjoys working across all levels.
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Fashion & Leather Goods

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