Field Trainer France & UK

  • Company: Fendi Italia
  • Country/Region: France
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: FEND01382
  • Date of publication: 2019.12.10

Position

Position's Purpose

Reporting to the Retail Training Manager EMEI, you will lead the sales staff performance improvement by a regular presence in the France & UK stores' network.

Your key responsibilities will be to deliver customer journey training, manage the inductions for new joiners, identify training needs also by coaching on the job the In-Store staff and managers, provide post training support to improve and enhance the performance of sales team.

Main Responsibilities

  • Regularly run training needs analysis for the in-store staff
  • Plan, schedule and execute training and coaching activities on regular basis according to the specific needs
  • Develop creative and innovative approaches to deliver training programs
  • Manage the induction plans and activities for new comers
  • Report on weekly activity and give feedback from the field to the Retail Training Manager and Retail Directors
  • Liaise with HR, Store Managers and Retail Directors in identifying top talents among the client advisors and department managers population also advising on development opportunities and plans
  • Prepare and adapt training courses and workshops material
  • Evaluate training materials and recommend improvement
  • Collect attendance sheets and track on a monthly basis training and coaching history executing corrective actions when needed
  • Provide logistics and administrative support to the training department activities
  • Monitor the training budget

Profile

  • 3+ years of experience in a training department and/or a retail management role within an international environment and culture
  • Experience in Training and Coaching
  • Coaching certification is mandatory
  • English, French and Chinese speaking proficency
  • Excellent communication skills
  • Proficiency in Microsoft Office and PC devices
  • Willingness to travel up to 70-80% of working time
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Fashion & Leather Goods

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