Floor Manager Kenzo Bruton Street

  • Company: Kenzo
  • Country/Region: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: KENZ00406
  • Date of publication: 2020.01.09


Operations and Floor Management - Brand Ambassador
>  Embody the Kenzo brand image for customers and the store team and have a strong understanding of the brand DNA
>  Lead by example in demonstrating role model behaviour that is representative of the brand
>  Keep up to date of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
>  Lead the smooth daily running of the shop floor in conjunction with management
>  Lead with creativity and inspire the team through morning briefings, training and direct coaching together with management, including motivating and communicating sales targets and KPIs
>  Support the management team in the roll out of instore projects as well as provide sound ideas for improvement.
>  Instruct and supervise staff in the correct execution of operating procedures, pricing, merchandise receipt, product returns

Client Management & VM
>  Drive utilization of client book and systems, for yourself and through the team
>  Enhance customer service standards in store to ensure world class service is delivered at all times
>  Assist in dealing with customer complaints, exchanges and queries, ensuring they are dealt with promptly and efficiently within the remit of our policies
>  Assist store management in the maintenance of all visual guidelines to maintain store standards that reflect the Kenzo brand image at all times.

Business Monitoring - Sales
>  Consistently achieve sales objectives and KPIs
>  Support the team and maintain communication with the management, contributing to the sharing of information, processes, initiatives and ideas
>  Ensure stock loss is minimized by supporting management conduct weekly rotative inventories and bi-annual stock takes and maintaining stock room standards
>  Demonstrate an in-depth knowledge of merchandise, and develop product knowledge among the team


Education and Experience
>  Significant retail experience in sales and managing people, high fashion environment preferably
>  Software: Excellent working knowledge of Microsoft Office and Outlook
>  Good team player and ability to work on own with high levels of motivation
>  Sound knowledge of UK Retail Laws, security and Health and Safety Legislation

Person Specification
>  Ability to effectively and successfully supervise a team
>  Strong and demonstrable commercial acumen
>  A passion for customer service and sales floor focused
>  Ability to establish a proactive approach in tackling issues and seek to identify and implement solutions
>  Proactive and positive in approach


Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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