Fraud & Payment Manager

  • Company: Christian Dior Inc.
  • Country / Region : United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Finance
  • Experience required: Minimum 5 years
  • Reference No.: CDC03990
  • Date of publication: 2020.12.11


Job Purpose:

The Fraud and Payment Manager will manage all fraud and chargebacks for the              E-Commerce and Retail Businesses. They will be responsible for mitigating chargeback loss and driving a healthy acceptance rate.  The Fraud and Payment Manager will also oversee and assist in the investigation of all chargeback issues and fraud transactions.


Tasks and Responsibilities:

  • Develop, monitor, and execute a clear plan for delivering two strategic objectives: 1) Maximizing Acceptance Rate and 2) Minimizing Fraud/Chargebacks
  • Monitor real time queues and identify high risk transactions within the business
  • Oversee and assists in the investigation of all chargebacks and fraud transactions deriving from E-commerce and from the Retail business
  • Maintain fraud analysis models to improve efficiency and effectiveness of company systems
  • Maintains strong partnership with Finance, Client Service Center, E-Commerce, and Retail Operations in order to ensure seamless omni-channel approach and execution
  • Successfully manages all 3rd parties in charge of chargebacks investigation and fraud management
  • Analyze trends in key performance indicators, explains variances and recommends remedial actions to all stakeholders
  • Extremely proactive communicator willing to raise flags when needed and keep all relevant stakeholders well informed of ongoing risk or fraud related activities
  • Reports KPI's in a timely manner
  • Identifies the weaknesses of the current control process and recommends enhancements to mitigate fraud risk while balancing customer experience and operational impacts
  • Assist with the implementation of new processes and software solution related to fraud prevention/detection and payments
  • Create education and training materials for store staff on common fraud trends and techniques. Distribute periodic fraud awareness messages and bulletins.
  • Provide strategic and implementation support for Americas payment strategy for retail/ecommerce
  • Must stay current with new fraudulent activities that may breach the company's security measures
  • Performs other duties and projects as assigned

Skills and Competencies:

  • Bachelor's Degree from a four-year college/university
  • Fraud related certification is a plus
  • 4-5 Years work experience required
  • Chargeback/fraud experience a must
  • Experience working with Cybersource is a plus
  • Strong knowledge of the fraud management life cycle and industry trends
  • Proficient in Excel
  • A consistent track record for high accuracy with detail orientation & data reporting precision
  • Must have an inquisitive nature with a strong analytic background
  • Ability to work in a time sensitive environment
  • Ability to prioritize and multi-task in a highly complex work environment
  • Excellent verbal and written communication skills
  • Entrepreneurial drive
  • Ability to take initiative and work independently at times
  • Ability to maintain confidentiality and to exercise discretion and professionalism with sensitive information
  • Strong relationship/partnership skills
  • Ability to work effectively in a remote environment

Fashion & Leather Goods

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