Would you like to work in a world class Service Center environment, illustrating responsibility and accountability, while pursuing every opportunity to provide exceptional customer service to clients from all across the Americas?
Louis Vuitton is seeking a Fraud Specialist for their Service Center in Irving, Texas who will be an ambassador of the brand, ensuring that every client is treated according to the LV CSC promise. You will strive to discover your clients and their every need, and to guide them across the brand.
In striving to efficiently address our clients' every need, you will assist in ensuring timely processing and delivery of client orders in both digital and retail environments. You will be required to review and investigate Card Not Present orders to identify and prevent fraudulent transactions. Must have the ability to assist in escalated scenarios and take steps to mitigate the brands exposure to fraud by validating both digital and retail transactions. In this role you will utilize various tools including CyberSource, ArkOwl, Emailage, Lexis/Accurint, WhitePages Pro and Fingerprint Decive in the identification and resolution of fraudulent activity
This role will suit individuals who are capable of thriving in a dynamic and flourishing work environment. Given the nature and geographical scope of the Service Center's clientele, we require that all employees are fully committed to working flexible hours, including nights and weekends, in order to meet the demands of the industry.
Louis Vuitton offers a rewarding benefits package*, including but not limited to, medical coverage, retirement plan, employee referral incentive program, gym membership, and employee discounts. While working with the some of the most influential and inspirational leaders within the luxury market, you will also have the opportunity to attend industry renowned training. Client Advisors have access to unparalleled career opportunities within the Louis Vuitton Brand as well as, our parent company, LVMH Group.
As a Louis Vuitton employee you will have an opportunity to engage in our Corporate Social Responsibility efforts with various communities and organizations, on both a local and global level. Excitingly, as a Client Advisor, you have the opportunity to partake in initiatives to raise funds for our charity partner UNICEF.
*Please note that exclusions may apply to part-time employees.