THE LOUIS VUITTON PROMISE
"Whoever you are, whatever the purpose of your visit, I will cherish our time together. I will dare to discover who you are and encourage you to be true to yourself. You will trust me as your personal advisor. We will build a genuine relationship over time. Every time you come to Louis Vuitton, you will leave feeling enriched!"
As the professional in charge of Aftersales you will secure the operational efficiency in line with the standards of the Brand. You will ensure a smooth process for clients from the point of receipt to the return to the client in addition to ensuring the teams are adequately trained to support the above.
Duties and responsibilities are adapted according to local store specificities and can encompass:
After Sales Services
Approach After Sales Services as a Client relationship opportunity and provide the best Client experience
Manage and ensure quality issues are properly dealt with
Develop your expertise in carrying out in store repairs to the quality standards expected by our clients
Maintain the integrity and accuracy of the "My repair" platform.
Ensure the organisation of the aftersales area is clear and user-friendly for all team members with a view to maximizing the client experience
Ensure the lead time from Receipt to sending to Cergy is respected.
Liaise with Paris Aftersales department
Regularly communication to mangers regarding any relevant aftersales topics
Ensure regular communication with the stock team to ensure the correct management of defective exchanges
Develop and train all team members on aftersales in addition to the develop and train a back-up Aftersales co-ordinator
Ensure regular follow up with clients regarding their items or queries
Conduct regular morning briefs
Manage the aftersales feedback on Voice with team members and mangers and create actions based on the feedback.
Maintain and control the repairs holding
Leading repair inventories across the concessions
Developing aftersales expertise in your store
Follow the company's policies and procedures
Be fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectives
of the store
According to store: support the Client Advisors in optimizing match to traffic and better adapt aftersales to Clients needs
Develop the highest Brand and product knowledge
Respect Louis Vuitton Brand standards in terms of grooming and behavior