Full Time After Sales and Repairs Coordinator - London

  • Company: Louis Vuitton UK
  • Location: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: LVM06557
  • Date of publication: 2018.08.02

Position

THE LOUIS VUITTON PROMISE

"Whoever you are, whatever the purpose of your visit, I will cherish our time together. I will dare to discover who you are and encourage you to be true to yourself. You will trust me as your personal advisor. We will build a genuine relationship over time. Every time you come to Louis Vuitton, you will leave feeling enriched!"

As the professional in charge of Aftersales you will secure the operational efficiency in line with the standards of the Brand. You will ensure a smooth process for clients from the point of receipt to the return to the client in addition to  ensuring the teams are adequately trained to support the above.


Profile

Duties and responsibilities are adapted according to local store specificities and can encompass:

After Sales Services

Approach After Sales Services as a Client relationship opportunity and provide the best Client experience

Manage and ensure quality issues are properly dealt with

Develop your expertise in carrying out in store repairs to the quality standards expected by our clients

Maintain the integrity and accuracy of the  "My repair" platform.

Ensure the organisation of the aftersales area is clear and user-friendly  for all team members with a view to maximizing the client experience

Ensure the lead time from Receipt to sending to Cergy is respected.

Liaise with Paris Aftersales department

Regularly communication to mangers regarding any relevant aftersales topics

Ensure regular communication with the stock team to ensure the correct management of defective exchanges

Develop and train all team members on aftersales in addition to the develop and train a back-up Aftersales co-ordinator

Ensure regular follow up with clients regarding their items or queries

Conduct regular morning briefs

Manage the aftersales feedback on Voice with team members and mangers and create actions based on the feedback.

Maintain and control the repairs holding

Leading repair inventories across the concessions

General duties

Developing aftersales expertise in  your store

Follow the company's policies and procedures

Be fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectives
of the store

According to store: support the Client Advisors in optimizing match to traffic and better adapt aftersales to Clients needs

Develop the highest Brand and product knowledge

Respect Louis Vuitton Brand standards in terms of grooming and behavior

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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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