Full Time Client Advisor - Harrods

  • Company: Louis Vuitton UK
  • Location: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: LVM07657
  • Date of publication: 2019.01.14


Louis Vuitton is seeking a Full-Time Client Advisor to join the world renowned Harrods Department Store. As a Client Advisor you will be an ambassador of the Brand, and will strive to display ownership and accountability for your area of pride by handling cash/card  and client data procedures, processing returns, exchanges, and high value transactions, and ensuring compliance with all of Louis Vuitton's policies and procedures and Louis Vuitton standards.


We are seeking candidates who have a passion for ensuring compliance with policies and procedures, and who are methodical and organized, with an eye towards operations and maintaining Harrods and Louis Vuitton standards, but above all, are empathetic and client centric. You will have extensive Cashiering or Administrative (store based) experience, and seek to continue or enter a career in the luxury retail environment.


  • Drive and achieve individual and team objectives
  • Welcome every Client and provide the best Client experience
  • Elevate rewards capture and activation
  • Continue to propose Voice to Clients
  • Follow the company's payments procedures
  • Remove the tags for each single transaction
  • Be accountable for the full stock management and personal shopping
  • Have full ownership and embody of cash/card handling and client data procedures, grey parallel market and data collection
  • Monitor the balancing sheet and aim for no payment discrepancies by ensuring deposits, exports and potential outstanding payments are followed up
  • Receipt both receipts simultaneously to ensure no crossovers, inversions and losses occur
  • Ensure your floor is fully operational on a daily basis
  • Ensure flexibility is provided to managers in order to support the shop floor when needed
  • Manage the queue system for payments and organize the clients accordingly
  • Close the sale by "Placing yourself into the Client's shoes" by responding in a sensitive way, understanding their needs and forming strong relationships with a loyal number of Clients
  • Provide a transversal tour to Clients in order for them to visit other concessions
  • Respect Louis Vuitton Brand standards in terms of grooming and behaviour
  • Follow the company's policies and procedures

Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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