Louis Vuitton is seeking an organized, motivated full-time Operations Associate focused on Client Care for our Toronto Maison. As a Client Care Associate, you will be an ambassador of the Brand, with a special and strong focus on Service; you will ensure that every Client is treated according to the Louis Vuitton Promise. Leading by example, you will discover your Clients and their every need, guide them in every aspect of Client Care and cultivate trusting relationships with them; making sure they feel cherished, understood and a special part of the Louis Vuitton family at every step of their experience. As the voice of Client Services in the store, you will champion all services offered by Louis Vuitton, and coach all teams to make the difference with every Client.
We value client-centric individuals who thrive in a fast-paced environment and welcome someone who is eager to contribute their creativity and skill to the success and strong heritage of the brand. The ideal candidate will effectively communicate and educate clients on the intake, repair and follow up process to set clear expectations. You will ensure our Clients are updated at all stages of the repair process, contributing to an overall rewarding client experience. You will also work as a business partner with the Operations team to define smooth Back Of House processes and routine in order to support the Client Experience.
By joining Louis Vuitton, you will receive a generous benefits package, including but not limited to medical coverage, retirement plan, employee referral bonus program, and employee discounts. In addition to working with the most talented and inspirational leaders within the luxury market you will also have an opportunity to attend industry renowned training and have access to unparalleled career opportunities both within Louis Vuitton and the LVMH Group.