Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.
We are looking for a passionate and driven Sales Consultant to join the Fine Jewellery and Watches Department in The House of Dior, New Bond Street, London. The successful candidate has strong knowledge of the fine jewellery industry and the ability to generate and develop new business by networking and creating long-standing relationships with clients.
> To greet, serve and advise customers giving the highest standard of customer service at all times.
> Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopping style approach to sales.
> To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
> To introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets.
> To deal effectively with customer complaints by liaising with the department manager where necessary.
> To know store sales targets and sales information on a daily and weekly basis.
> To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses.
> To be conversant with selling systems, cash and credit and exchange procedures.
> To maintain the highest standards of housekeeping and retail standards within the store
> To carry out any additional duties as directed by the management team.
> To follow stock management procedures.
> To ensure that the position of stock in the store prevents theft by customers and that the Company procedures on security in relation to theft are adhered to.
> To be an effective and participative team member.
> To be a flexible, adaptable and highly committed individual.
- Strong experience within Fine Jewellery
- Strong knowledge of the luxury industry
- Attention to detail
- Excellent communicator
- Strong clientelling skills and ability to develop long-term customer relationships
- Experience of working with CRM system
- Knowledge of selling techniques and of merchandise package
- Demonstration of own initiative
- Fluent in a second language would be an advantage