Full Time Repairs and Aftersales Coordinator

  • Company: Louis Vuitton UK
  • Location: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: LVM05899
  • Date of publication: 2018.06.26

Position

As the professional in charge of Aftersales you will secure the operational efficiency in line with the standards of the Brand. You will ensure a smooth process for clients from the point of receipt to the return to the client in addition to ensuring the teams are adequately trained to support the above. This role is a Full Time position.

Profile

DUTIES & RESPONSIBILITIES: Duties and responsibilities are adapted according to local store specificities and can encompass: - After Sales Services - Approach After Sales Services as a Client relationship opportunity and provide the best Client experience - Manage and ensure quality issues are properly dealt with - Develop your expertise in carrying out in store repairs to the quality standards expected by our clients - Maintain the integrity and accuracy of the "My repair" platform - Ensure the organisation of the aftersales area is clear and user-friendly for all team members with a view to maximizing the client experience - Ensure the lead time from Receipt to sending to Cergyis respected - Liaise with Paris Aftersales department - Regularly communication to mangers regarding any relevant aftersales topics - Ensure regular communication with the stock team to ensure the correct management of defective exchanges - Develop and train all team members on aftersales in addition to the develop and train a back-up Aftersales co-ordinator - Ensure regular follow up with clients regarding their items or queries - Conduct regular morning briefs - Manage the aftersales feedback on Voice with team members and mangers and create actions based on the feedback - Maintain and control the repairs holding - Leading repair inventories across the concessions GENERAL DUTIES: - Developing aftersales expertise in your store - Follow the company's policies and procedures - Be fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectives of the store - According to store: support the Client Advisors in optimizing match to traffic and better adapt aftersales to Clients needs - Develop the highest Brand and product knowledge - Respect Louis Vuitton Brand standards in terms of grooming and behavior
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Fashion & Leather Goods

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