We have an incredible opportunity for a Senior Client Advisor based in our premier Leeds store location in Victoria Gate.
This is a Full-Time, senior level role (Supervisor or Assistant Store Manager level) to provide a 12-month Fixed Term Contract cover for an existing employee who is on Maternity leave. You will provide crucial support to the Store Manager in terms of opening/closing, clienteling, sales, etc. Depending on performance, this could potentially leave to a permanent role within Louis Vuitton or the wider LVMH group.
Since 1854, Louis Vuitton has brought unique designs to the world, combining innovation with style, always aiming for the finest quality. Today, the Maison remains faithful to the spirit of its founder, Louis Vuitton, who invented a genuine "Art of travel" through luggage, bags and accessories which were as creative as they were elegant and practical.
As a Senior Client Advisor at Louis Vuitton, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. You will be a role model and lead, support the management team with operational and management duties, and strive to discover your Clients and their every need, and to guide them across the Brand.
This is an opportunity for those who are potentially at the Senior Sales, Supervisor, or ASM level, and looking to take on a leadership role within a challenging, dynamic, and complex luxury retail environment. Candidates MUST have demonstrated experience of successful floor and people management within a retail environment.
"Make your career a beautiful journey" with Louis Vuitton
ESSENTIAL DUTIES & RESPONSIBILITIES
Be an Exceptional Client Advisor, and a Role Model for the Team
Achieve individual and team objectives, be accountable for sales results and support the team in their sales
Welcome every Client and enhance their experience, advise Clients across the Brand and all product categories
Demonstrate sales leadership and advanced clienteling skills, leveraging the different tools available to develop existing and recruit new Clients and build long term Client relationships
Develop the highest standards of Brand and product knowledge
Perform as a team-player, participate in all activities contributing to the overall objectives of the store
Respect Louis Vuitton Brand standards in terms of grooming and behavior
Proactively Support the Team Managers in Establishing a Client Centric Mindset within the Team
Assist Management in daily operations: floor management, stock operations, and opening / closing duties
Support the Team / Store Manager in developing the team through mentoring and /or buddy system as well as the integration of new comers
Demonstrate a thorough understanding of the company's policies and provide support to other Client Advisors when needed
Depending on specific store needs, additional responsibilities could include:
Stock and store operations, visual merchandising, after-sales
Optional: Champion a Product Category
Be the store point of reference to the Country Merchandising team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities...)