Head of Client Development - Mediterranean

  • Company: Louis Vuitton Spain
  • Location: Spain
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Marketing
  • Experience required: Minimum 5 years
  • Reference No.: LVM08274
  • Date of publication: 2019.03.31

Position

Louis Vuitton has an exciting career opportunity available for an experienced and business-minded Retail professional with a strong clienteling mindset. The Head of Client Development will be based in the Regional Head Office in Madrid and will report directly to the General Manager of the Region.

In this role, you will lead the efforts of Client Development of strengthening the ability of our store teams to recruit and develop clients through building one on one relationships with each of them.


Profile

In this role, you will lead the efforts of Client Development of strengthening the ability of our store teams to recruit and develop clients through building one on one relationships with each of them.
In alignement with the Central strategy, you will direct the client segmentation and implement tailored-made Clientelling Actions & Events at Store level, in close partnership with Retail teams and other Head Office Métiers. Also, you will play a pivotal role in driving strategy, adoption, and best practices sharing for every existing clienteling tools and CRM initiatives. Your daily actions develop and drive the In-Store Clientelling mindset and you train and support the teams to ensure an optimal usage of the tools. In terms of CRM, you monitor and challenge Stores to ensure a high level of data integrity, including collection and quality, allowing you to perform advanced analytics in the database and make relevant business recommendations.
Holding a 5-10 years of Luxury Retail Client Development experience, your outstanding communications and relationship skills allows you to engage with an incredibly varied base of internal and external clients. You are business-driven, at ease with numerical analytics and your sense of consensus help you overcome organizational challenges. Your management skills allows you to drive and develop a team of 2 individuals.


Additional information

While the position will be based in the office, this role requires a great deal of agility as you will often travel to all stores; therefore, requiring flexibility in your schedule to be available during evenings and weekends. Louis Vuitton Mediterranean supervises 19 Stores belonging to the Louis Vuitton Retail network of Spain, Portugal, Morocco, Greece, Turkey & Israel.

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Fashion & Leather Goods

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