Head of Make Up

  • Company: Guerlain Asia Pacific
  • Location: Hong Kong
  • Business group: Perfumes & Cosmetics
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: GUER00973
  • Date of publication: 2018.06.14

Position

MISSION

  • Be in-charge of makeup and grooming training for all Beauty Advisors.
  • Be in-charge of developing the makeup expertise of local makeup artists and net sales of the category
  • Be the GUERLAIN MAKE UP Ambassador (image, techniques, sale, and expertise) for Hong Kong & Macau
  • Represent GUERLAIN values towards clients/ journalists/... during HPP/POS animations and press events, workshop beauty class
  • Inspire the GUERLAIN Team (BAs, Makeup Experts, Makeup Specialists) on further developing their makeup skills and be digital savvy

MAIN JOB RESPONSIBILITIES

 

  • Identify training needs, implement and deliver training programs such as customer service training and core training programs to enhance their competencies of the professional beauty advisors
  • Prepare training materials and responsible for training implementation, administration and evaluation
  • Design, transmit and evaluate training needs.
  • Visits counters and concept stores for coaching and refresh training
  • Develop competencies of makeup Experts and Makeup Specialists all around the country, through POS Coaching for top doors on make-up knowledge, looks, application techniques, styles, creativity and service
  • Guarantee that grooming rules are properly respected by each local Makeup Artist on POS
  • Provide high standards of service to customers.
  • Create and conduct workshops and beauty class.
  • Manage customers' complaint.
  • Identify training needs with Retails Managers and Marketing team for achieve target through on and on support
  • Lead and animate major in-store events (flagship, priority line doors) for the country and abroad upon request, and ensure retail sales targets achievement
  • Be the voice of GUERLAIN regarding "make-up" in trade-press magazines (interviews etc...)
  • Participate in PR activities when requested (fashion shows, photo shoots...)
  • Possibility to join the "Art Team" for special Events when requested
  • Feedback the Makeup Artist Zone in collecting all Make Up Experts' initiatives or achievements that could be fruitfully extended to all markets.
  • Feedback the Makeup Artist Zone on competitions' information on the basis of regular reports.
  • Analyze sales result and consolidate feedback from POS
  • Execute the follow up planning
  • Report to Training Manager

 

ROUTINE JOB DUTIES

Daily:

  • Update the training files
  • Prepare the coaching objectives
  • Consolidate all feedback
  • Review sell out
  • Counter coaching

 

Weekly:

  • Training team meeting
  • Meeting with sales team / marketing team
  • Review planning / training program
  • Review the sell out of the launch products

 

Monthly:

  • Counter managers meeting
  • New products training / Products refresh training

Profile

KNOWLEDGE, SKILLS AND ABILITIES

  • Creative, beauty culture, a feel for luxury, refinement
  • Active listener, easy contact, make others feel confident, psychology
  • Result-oriented, always striving to achieve more
  • Receptive to figures and objectives, sense of detail and service
  • Customer-oriented, excellent selling and service skills
  • Able to train, coach and develop people on make-up techniques and application
  • Customer-service oriented
  • Excellent conversation skills, excellent level in "local language" and English spoken requested
  • Excellent presentation skills to public
  • Excellent product knowledge on cosmetic products, trends and styles
  • Good general culture on the make-up sector& beauty trends

 

KEY PERFORMANCE INDICATORS

  • Quantitative results on make up: evolution of turnover for makeup axis in the country
  • Feedback on animation of make-up events
  • Results on team training, coaching (BAs, Makeup Experts and Makeup Specialists)
  • Magazines & digital feedback, interviews, visibly of GUERLAIN on make up

 

WORK EXPERIENCE

  • The candidate has a confirmed experience in the make-up artistry business.
  • The candidate has imperatively a previous training experience in the make-up / cosmetics industry, ideally for a luxury brand
  • The candidate should be at least a makeup school graduate or equivalent

 

 

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Perfumes & Cosmetics

A major player in the perfumes, make-up and skincare markets, the Perfumes & Cosmetics division groups together major historic Houses as well as young brands with strong potential.

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