Position
In-store Trainer
Profile
Job Description
- Follow Boutique's priorities, define monthly coaching actions and conduct regular field coaching and in-store training
- Identify the strength, weakness and training needs of each staff
- Spend most of the time on the floor and act as a role model on the selling and other service techniques
- Support the staff with consistent qualitative feedback & evaluation for the performance improvement
- Implement the trainings delivered by local Training Team and ensure they fit for the specific needs of each Boutique and in line with training objectives
- Monitor the training results and develop action plans tailor made to individual staff
- Support In-store Client Development Manager to provide necessary client development trainings for achieving the target result of Boutique events
- Ensure the proper implementation of New Joiner Integration Program and follow up with the selected mentors and buddies on the progress
- Manage the training calendar and update training reports regularly
Requirements
- Diploma or above in any disciplines
- Minimum 3 years' experience in luxury retail with good track record
- Proficient in Microsoft Outlook, Word and Excel
- Good command of written and spoken Chinese and English
- Excellent facilitation and presentation skills
- Detail-mined and well-organized
- Able to work under pressure and tight deadline
