Internship in CRM Department

  • Company: Fendi
  • Location: Italy
  • Business group: Fashion & Leather Goods
  • Contract type: Internship
  • Function: Marketing
  • Experience required: Beginner
  • Reference No.: FEND00669
  • Date of publication: 2018.04.03

Position

Training Path

The candidate will be involved in these following activities:

Supporting and monitoring Customer Care organization:

  • Liaise with external suppliers and relevant internal contacts in order to find the needed information to formulate ad-hoc responses and follow up on escalated cases
  • Review and periodically update the Customer Care tools and templates used across the Regions to improve clarity in communication, effectiveness and consistency at WW level
  • Monitor the quality of the responses provided, suggesting improvements when needed
  • Manage potential system issues that might prevent the Customer Care teams to reply to clients inquiries promptly

 

First management of customer enquiries:

  • Reply to customer enquiries according to guidelines
  • Coordinate with other functions for managing complex requests

 

Support CRM team in the following activities:

  • Develop drafts for internal documents

Profile

  • Degree in Business Administration/Communication/Languages
  • Fluency in English is mandatory, any other language is a plus
  • Good knowledge of Ms Office, in particular Excel and Power Point
  • Ability to team-work under pressure
  • Highly proactive, problem-solver and detail oriented
  • Excellent interpersonal communication skills
  • A prior experience in Retail or Customer Care roles will be considered a plus
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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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