IS Manager Benelux & Nordics

  • Company: Sté Louis Vuitton Services
  • Location: Belgium
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Information Technology/Information System
  • Experience required: Minimum 5 years
  • Reference No.: LVM07563
  • Date of publication: 2018.12.19

Position

IS&T Management: >  To locally coordinate global or local IS&T initiatives: new applications, store projects and IS&T projects. >  To oversee daily activities of head office and stores on applications, including fiscal / detax / payment area. >  To ensure an ongoing interaction with the store managers, head office, and CSC users, identify and analyse news needs. >  To be involved on transverse EMEA Zone projects and initiatives. >  To propose, define and manage plans to regularly update/upgrade software and hardware. >  To manage local IT external team. >  To verify that LV Europe/central IS&T standards are successfully applied and followed. >  To verify correct management of security policies & privacy law enforcement. >  To ensure a Continue Improvement strategy in Workshop IS&T support. >  To find out Support & Operation synergies between sites to optimise deployment, support, allowing budget optimisation. Support: >  To participate in local on-site support operations as needed, including store openings, relocations, closures and special projects. >  To control that site, via regular visits are conformed to LV Guide line, and define action plan in case of issues. >  To manage the device renewal and the proper management of devices stock. >  To give a level 2/3 of support and be an "advanced user" on main business applications. >  Be the link between Central application support organization and users. Provide 2nd/3rd level troubleshooting in case of incidents. >  To address productions issues in a timely and efficient manner: perform the necessary investigation and analysis to solve the issue. >  To follow up all application issues identified by users. To work with Contact'IS (Corporate-Europe support teams) to ensure incidents opened locally are well managed/escalated. Confirm with user's possible issues not well resolved. Budgeting: >  To work on IS budget construction and IS budget updates >  To monitor expenses and to propose actions to keep them in line with the IS budget >  To authorise and monitor IT purchases, according to validated budget. External suppliers: >  To manage contracts and relationships with external suppliers (for IS&T area)

Profile

>  Strong and effective interpersonal communication skills essential >  5 years of experience and relevant qualifications in IS&T area >  Experience with IS support, run of operations and project tracking >  Previous experience in an international environment, previous experience in a Retail company would be an advantage >  Leadership and autonomy with good reporting skills >  Analytical and problem-solving skills >  Focused on objectives, user satisfaction and mid-long-term results >  Able to work in a fast-paced demanding environment >  A flexible, intuitive and proactive approach, capable of dealing with ambiguity >  Fluent English spoken and written >  Working knowledge of French language would be an advantage

Additional information

TECHNICAL SKILLS: >  Good Notion of Network & Telecom (WAN MPLS, LAN/WLAN/IPT Cisco), Windows client, Smartphones and Tablets (Apple) >  Xstore knowledge would be an advantage TRAVELS: >  regular visit should be done in store located in BNL and Nordics.
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