IS&T Back Office Business Analyst #FADIV00247

Position

Support

To resolve support tickets related to Business applications within defined SLA
To provide L2 and L3 support for BO local and global Applications inquiries
To analyse and provide solutions and escalations on a timely manner of business blocker tickets/requests
To support business teams for BO Applications fixes, improvements and deployments
To identify opportunities of improvements through tickets incidents and act on fixing root-causes
To build standard support processes and ensure adoption by users
To feed the IS&T knowledge base of the IS&T team by building and maintaining application map, specification, retro documentation, ...

Back Office Application Management

In charge of daily activities of the Business Solutions department (projects, continuous improvements and daily support)
To communicate effectively on projects and initiatives status with all parties involved/impacted
To report to management about operations/projects status he/she oversees
To ensure LVMH standards are applied and followed in FG Maisons
To maintain and enrich ITSM tools

Solutions owner and enabler

To be a "Super-User" and be L3 support for local business solutions et more specifically HQ business teams
To be a support on projects lead by the BO IS&T Manager
To oversee the design, architecture and configuration of the business applications
To support the users on the business configurations, processes and day to day operations
To identify improvements opportunities in systems and processes
To specify systems requirements (business & technical) to identify feasibility and risks, considering time/budget constraints
To drive new solutions' launch through scoping, developments, testing, deployment, communication and monitoring

Procurement and Budgeting

Excellent written and verbal communication skills
Great analytical, critical thinking and problem-solving abilities
Experience and relevant qualifications in IS&T Finance area
- Worked with D365 F&O in previous experience(s) - IT or Business side
Proven management and organizational skills
Strong adaptability and capacity to work in fast-paced environments
In-depth understanding of organizational data flow and its use in management decision-making
A flexible, intuitive and proactive approach, capable of dealing with ambiguity

Technical Experience and Systems

Business software: D365 F&O, WMS, POS CEGID Y2, JDE, SAP, ServiceNow, Atlassian Suite, Adyen, Avalara, Medius
Collaboration: Microsoft Office 365, Zoom, TeamViewer, ITSM
Private Cloud: IaaS, PaaS / Public Cloud providers: Azure
Other: SQL, Data Visualization

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