IS&T Back Office Business Analyst

  • Company: Fashion Group US
  • Country / Region : United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Information Technology/Information System
  • Experience required: Minimum 5 years
  • Reference No.: FADIV00247
  • Date of publication: 2021.03.08

Position

Support

  • To resolve support tickets related to Business applications within defined SLA
  • To provide L2 and L3 support for BO local and global Applications inquiries
  • To analyse and provide solutions and escalations on a timely manner of business blocker tickets/requests
  • To support business teams for BO Applications fixes, improvements and deployments
  • To identify opportunities of improvements through tickets incidents and act on fixing root-causes
  • To build standard support processes and ensure adoption by users
  • To feed the IS&T knowledge base of the IS&T team by building and maintaining application map, specification, retro documentation, ...

Back Office Application Management

  • In charge of daily activities of the Business Solutions department (projects, continuous improvements and daily support)
  • To communicate effectively on projects and initiatives status with all parties involved/impacted
  • To report to management about operations/projects status he/she oversees
  • To ensure LVMH standards are applied and followed in FG Maisons
  • To maintain and enrich ITSM tools

Solutions owner and enabler

  • To be a "Super-User" and be L3 support for local business solutions et more specifically HQ business teams
  • To be a support on projects lead by the BO IS&T Manager
  • To oversee the design, architecture and configuration of the business applications
  • To support the users on the business configurations, processes and day to day operations
  • To identify improvements opportunities in systems and processes
  • To specify systems requirements (business & technical) to identify feasibility and risks, considering time/budget constraints
  • To drive new solutions' launch through scoping, developments, testing, deployment, communication and monitoring

Procurement and Budgeting

  • To monitor the budgets of his/her/them projects
  • To help to build BO IS&T budget and work with BO IS&T Manager for reforecast

Profile

  • Excellent written and verbal communication skills
  • Great analytical, critical thinking and problem-solving abilities
  • Experience and relevant qualifications in IS&T Finance area
    • Worked with D365 F&O in previous experience(s) - IT or Business side
  • Proven management and organizational skills
  • Strong adaptability and capacity to work in fast-paced environments
  • In-depth understanding of organizational data flow and its use in management decision-making
  • A flexible, intuitive and proactive approach, capable of dealing with ambiguity

Technical Experience and Systems

  • Business software: D365 F&O, WMS, POS CEGID Y2, JDE, SAP, ServiceNow, Atlassian Suite, Adyen, Avalara, Medius
  • Collaboration: Microsoft Office 365, Zoom, TeamViewer, ITSM
  • Private Cloud: IaaS, PaaS / Public Cloud providers: Azure
  • Other: SQL, Data Visualization
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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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