IS&T CRM & Retail Analyst

  • Company: Fendi
  • Location: Italy
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Information Technology/Information System
  • Experience required: Minimum 2 years
  • Reference No.: FEND00634
  • Date of publication: 2018.02.16


The position is based in Rome. As part of the Information Technology Department, the CRM and Retail Analyst will support the management of CRM and Retail projects and will be responsible of end user support and training.

Main Responsibilities

  • Collects and analyzes the business functional requirements
  • Identifies and analyzes business problems, finds opportunities and offers solutions
  • Analyzes the impact of new requests and designs the application solutions and use cases
  • Effectively documents and maintains documentation related to managed processes and services
  • Plans and coordinates follow up on activities and resources
  • Develops and maintains accurate and complete test plans
  • Manages the final user support


  • At least 3 years expertise in IT Project Management
  • Degree in Computer Science or Industrial Engineering
  • Excellent written, oral and interpersonal communication skills required
  • Excellent multitasking skills required
  • Knowledge of a variety of technologies and/or the ability to understand technology dependencies and manage technology integration required
  • Fluency in written and spoken English

Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

Discover the business group