IS&T Retail Demand Manager

  • Company: Fendi
  • Location: Italy
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Information Technology/Information System
  • Experience required: Minimum 10 years
  • Reference No.: FEND00929
  • Date of publication: 2019.03.27


The position is based in our HQ in Rome. Reporting to the IS&T Manager Demand & Projects, the IS&T Retail Demand Manager partners constantly with Retail stakeholders to identify, analyze and implement IT initiatives in support of CRM, eCommerce, POS and Retail Operations areas.


Main Responsibilities:

  • Handle the Retail stakeholders' demand, by monthly collecting business needs and arbitrating priorities
  • Define investments budget for the Retail initiatives and monitor its usage
  • Prepare business functional analysis for each initiative requested
  • Define possible target solutions and study/validate them with technical architects and security team
  • Follow-up project timing and execution and report constantly to business stakeholders
  • Interact with software factory teams to ensure development is proceeding on-time to the business objectives
  • Execute User Acceptance tests with business stakeholders, preparing together relevant test cases
  • Improve Retail WorldWide users' satisfaction for projects and support delivered by entire IT Department


  • Bachelor's degree in Computer Science, Information Technology or equivalent
  • Mininum of 10 years of previous experience on IT Retail project management, including projects on eCommerce and CRM
  • Ability to plan and manage multiple projects simultaneously
  • Ability to interact with Retail business users at any level (Headquarters, Regions, Stores)
  • Leadership in driving internal and external collaborators, and influence business users
  • Fluency in written and spoken English

Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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