IT Coordinator, Client Services Center

  • Company: Christian Dior Inc.
  • Country / Region : United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Information Technology/Information System
  • Experience required: Minimum 2 years
  • Reference No.: CDC04018
  • Date of publication: 2020.12.21

Position

Job Purpose:            

The IT Coordinator will provide onsite IT support for the Client Service Center (CSC) of Christian Dior Couture Americas, located in Jersey City, NJ. In addition, the IT Coordinator will help support the existing Christian Dior Retail stores in the USA, Canada, Mexico and Brazil.


Profile

Tasks and Responsibilities

Support-Based Responsibilities (main function):

  • Responsible for the RUN of our Client Services Center:
    • Responsible for supporting all users' workstations, in terms of hardware and applications, as level 1 & 2 support
    • Responsible for maintaining the overall IT infrastructure of the location, including the conference rooms equipment and the network equipment (IT closet, WiFi)
    • Onsite support for the Call center software and the CTI (Computer Telephony Integration) component
    • Being the only IT resource onsite
    • Strong Collaboration with the IS&T team, located in Manhattan, NY
  • Work closely and regularly train the 3rd party service desk team in charge of the level 0 & 1 support of all Dior users
  • Create knowledge-base & document repository when needed

Project-Based Responsibilities (when time permits):

  • In close collaboration with the IT Manager, participate to the rapid growth of the stores network (store openings, expansions and relocations) in the Americas, with emphasis in the USA
  • Coordinate with all vendors involved with a store opening, such as Telecom & ISP, security companies, Telephony providers, Audiovisual provider
  • In close collaboration with the Network team, verify the network at the store
  • Provide support in configuration/setup for new store opening of network equipment, workstations, printers, scanner
  • Travel to stores when needed for the preparation of new store openings, across Americas, especially in USA
  • In close collaboration with the IT Manager, participate to the project's roadmap at the IT corporate level:
    • Assets management of all hardware for corporate & stores
    • Onsite support, when needed at the Head Office in Manhattan, NY
    • Assistance with all IT projects locally or in collaboration with our central team in Paris.

Skills and Competencies:

  • Strong proactive communications skills, entrepreneurial approach, and ability to function in a fast-paced environment
  • Coordination ability; managing communication, timelines, defining objectives, and delivering in a timely manner. 
  • Organized and detail-oriented, with a strong ability to manage multiple tasks simultaneously with unprompted follow through
  • Strong analysis, troubleshooting and problem-solving skills

Requirements:

  • 2 years or more of experience in IT on a similar position
  • Bachelor's Degree in computer science or equivalent
  • Hands-on experience with troubleshooting and repairing complex IT issues
  • Previous experience in a call center environment will be a plus
  • Previous experience in help desk support will be a plus
  • Proficiency in IT workplace support (desktop, laptop, monitor, mouse, keyboard, printer, etc.)
  • Proficiency in digital workplace (Windows, Microsoft Office 365 including Teams and OneDrive, Chrome, IE, Zoom, etc.)
  • Expertise configuring and managing Apple iOS
  • Expertise in Microsoft Active Directory and managing Group Policy
  • Proficiency Windows 10; Server 2016 and 2019
  • Exposure on TCP/IP protocols and LAN/WAN configuration
  • Fluent in English. French and Spanish will be a plus
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