IT Helpdesk Supervisor

  • Company: SSC P&C Hong Kong
  • Location: Hong Kong
  • Business group: Perfumes & Cosmetics
  • Contract type: Permanent Job
  • Function: Information Technology/Information System
  • Experience required: Minimum 5 years
  • Reference No.: SSCPC00391
  • Date of publication: 2018.07.29


Role and Responsibilities:

  • Supervise Hong Kong IT Helpdesk
  • Lead the team to provide helpdesk support for LVMH Perfumes & Cosmetics group on multiple locations in Hong Kong
  • Support full sets of software & hardware services to users
  • Perform routine IS&T application and Infrastructure support
  • Manage Services and hardware maintenance, review and support in coordination with vendor, in-house finance and purchasing teams, etc.
  • Keep track closely on helpdesk opening cases, escalation to higher management or vendors if needed
  • Carry out ad-hoc tasks to support the offices operation when necessary
  • Assist and coordinate with supervisor/manager or regional/central teams for project delivery
  • Regular administrative tasks such as managing inventories, creating monthly helpdesk report
  • Provide IS&T training to users locally



  • University graduate on IT, Computer Science or equivalent
  • 5+ years relevant experience
  • Good knowledge and solid experience on Windows PC, Servers and Software
  • Good knowledge and skill on networking, infrastructure services and security on retail environment
  • Experience on supporting diversified systems, infrastructure and IT services in different locations
  • Good skill and knowledge on VM and related technologies
  • Good communication and coordination skills
  • Able to work on multi-tasking environment under pressure
  • Open mind and easily to adapt on working with people in different culture
  • Logical mind set on problem solving
  • Strong sense on team work and completing tasks proactively
  • Good command of written and speaking English

Perfumes & Cosmetics

A major player in the perfumes, make-up and skincare markets, the Perfumes & Cosmetics division groups together major historic Houses as well as young brands with strong potential.

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