IT & Security Manager

  • Company: Fashion Group US
  • Country / Region : United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Information Technology/Information System
  • Experience required: Minimum 5 years
  • Reference No.: FADIV00245
  • Date of publication: 2021.03.02

Position

ABOUT FASHION GROUP:

This position is based in New York. The Fashion Group provides support functions to 5 brands present in the US - Celine, Givenchy, Loewe, Kenzo and Emilio Pucci. These 5 brands represent approx. 450 employees, 50 retail location, as well as an important volume of wholesales and a growing Ecom business.

IT Management:

  • To locally coordinate global or local IT initiatives: N&T Coremodel deployments, Infrastructures deployments, store projects and IT projects.
  • To be involved on transverse US Zone projects and initiatives (LVMH collaboration included)
  • To participate to Corporate IT Support projects
  • To maintain and enrich ITSM tools
  • To propose, define and manage plans to regularly update/upgrade hardware, infrastructures, Security
  • To supervise local IT external 3rd partners
  • To verify that MAISONS central IT standards are successfully applied and followed
  • To verify correct management of security policies & privacy law enforcement
  • To be the IT Leader on any Business initiatives by suggesting IT add values
  • To identify any security risk or opportunities of security enforcement and apply remediation plan accordingly

Support

  • To oversee daily activities of the of US head office, stores, Client Service on IT support and infrastructures (physical servers, cloud servers, wireless equipment availability...)
  • To ensure a reliable on/off-boarding process for all users of Fashion Group USA
  • To give a level 2/3 of support and be an "advanced user". Be the link between Central IT support organization and US users. Provide 2nd/3rd level troubleshooting in case of incidents.
  • To address productions issues in a timely and efficient manner: perform the necessary investigation and analysis to solve the issue. Be the incident and problem manager of the US zone.
  • In charge and accountable of US Service Desk for the IT topics
  • To Manage and coordinate local on-site support teams and operations as needed, including store openings, relocations, closures and special IT projects.
  • To support the US IS business owners (Back Office & Front Office Solutions Managers) in applications deployment and fix
  • To be the main expert/point of contact for IT related questions in term of infrastructure and network architecture, standards  and usage for FG US
  • To regularly audit/visit stores and storage locations to verify installed physical hardware & software and keep an updated IT inventory
  • To bring standardization of processes and IT solutions within all the Maisons of Fashion group and with LVMH when possible
  • To do a regular IT reporting to MAISONS Corporate IS&T based on support KPIs, suggestions and improvement plans.

Team management

  • To hire, train and manage consultant and/or direct report on IT systems, operations and supports tasks
  • To ensure accountability of the IT department for operations and projects
  • To lead, mentor and support growth of the IT department members (consultants and/or direct reports)

Budgeting

  • To work on IT budget construction and IT budget updates in collaboration with the IS&T Director
  • To monitor expenses and to propose actions to keep them in line with the IT budget

Purchasing

  • To authorize and monitor IT purchases, according to validated budget

Profile

Qualifications

  • Strong and effective interpersonal communication skills essential
  • Experience and relevant qualifications in IT area
  • Leadership and autonomy with good reporting skills
  • Focused on objectives and mid-long term results
  • Able to work in a fast-paced demanding environment
  • A flexible, intuitive and proactive approach, capable of dealing with ambiguity

Technical Experience and Systems

  • Business software: Based on Third Web Architecture, LoadBalancing, Application Performance Mgt (eCommerce architectures, CRM Mobile applications, CEGID POS,...)
  • Collaboration: Microsoft Office 365, Zoom, TeamViewer, ITSM
  • Private Cloud: IaaS, PaaS, SaaS / Public Cloud providers: Azure, Google Cloud
  • CyberSecurity and US conformity : detection (Siem, Cyber SOC remediation), prevention (firewalls, proxy, mfa, hardening, operational best practices), audit (PCI, penetration testing, vulnerabilities scanning), remediations, DRP Executions
  • TCP/IP networking with Cisco/Meraki technologies (WAN, LAN, Wireless LAN)
  • Active Directory Architecture
  • Windows Server 2012, 2016, 2019
  • Microsoft Windows 7 and higher ; Apple iOS (iPhone/iPad)
  • WorkspaceOne MDM
  • Citrix Portfolio incl. Netscaler, Receiver, Xenapp 5, 6, 6.5 including a migration from one version to another

Additional information

External suppliers

  • To manage contracts and relationships with external suppliers (for IT area)
  • To verify and update Service Level Agreements (SLA) within 3rd parties managed
  • To coordinate usage of external suppliers (for IT area)

Special Projects

  • To work on specific projects to be defined by MAISONS IS&T team upon the country(s) of competency
  • Deploy Infrastructure Coremodels (N&T, Mobility, Security...) in order to support Omnichannel strategy
  • Build reliable and standard support processes across the US Zone
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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

Discover the business group & the Houses