IT Support Desk

  • Company: SSC Perfumes and Cosmetics UK
  • Location: United Kingdom
  • Business group: Perfumes & Cosmetics
  • Contract type: Permanent Job
  • Function: Information Technology/Information System
  • Experience required: Minimum 2 years
  • Reference No.: SSCPC00573
  • Date of publication: 2019.05.19


The role of Service Desk will report into the Infrastructure and Service Desk Support Lead. The ideal candidate must come from a small IT team where they have full exposure and must be a ‘hands on' individual looking to expand on their technical knowledge but must also have exceptional customer service to compliment technical skills. The successful candidate will be one the first points of contact representing the IT department so they must be able to keep a calm and professional manner at all times. In turn they will have the opportunity to work for an industry leader in the luxury retail sector. Working in a fast paced and demanding environment, either for head office users and also for Retail / point of sales.

Job responsibilities:

  • The role will mainly be providing 1st & 2nd line support to help head office users and point of sales. If needed, escalating issue to support Infrastructure and Service desk support lead
  • Logging and troubleshooting all level 1 incidents
  • Effectively managing and escalating any issues which are not able to be resolved at first level
  • Providing expertise for key deskside, desktop and floor support issues.
  • You will set-up new starters, assist planning and implementing IT change requirements and work closely with the businesses key applications
  • Managing active directory access and ensuring that all users are added to the relevant membership groups
  • Working closely with the Central teams in Paris to manage any ‘out of scope' requests
  • Provide POS support, help to understand technical issue, contact all relevant people (telecom or network suppliers, technical teams of customers, lvmh central teams) to recover & repair, with a focus on key stores. Escalate if needed.
  • Operate & monitor, produce weekly reporting for infrastructure or service desk
  • Reviewing and updating documentation and expanding on the knowledge base
  • Ensuring hardware builds / system installations are in line with the Quality Control process
  • Updating and maintaining the asset / software register
  • Applying software patches and overseeing hardware rollouts
  • Managing office moves as necessary
  • Configuring VOIP handsets and company mobiles
  • Prioritising VIP support
  • Supporting the head office on a daily basis
  • Working within an ITIL framework
  • Configuring VPN accounts and access







Technical Competencies:

  • Windows Server 2003 - 2013
  • Windows 7, 10
  • Macintosh OS / Apple Devices
  • Office 365
  • VOIP
  • Active Directory
  • Hyper V / VMware
  • Backups
  • Conferencing solutions
  • Adobe Creative Cloud
  • Anti-Virus software
  • VPN
  • MDM / Airwatch


Personable Skills

  • Excellent Communicator
  • Customer facing
  • Professional
  • Thinks outside the box
  • Remains calm in stressful situations

Perfumes & Cosmetics

A major player in the perfumes, make-up and skincare markets, the Perfumes & Cosmetics division groups together major historic Houses as well as young brands with strong potential.

Discover the business group