London Team Manager

  • Company: Louis Vuitton UK
  • Location: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: LVM08500
  • Date of publication: 2019.05.01

Position

Overall Mission

As a Manager, you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Client experience is delivered. You will be responsible to recruit and build highly motivated teams, develop them to the next level and secure
succession plans. You will represent the Brand values and demonstrate the Louis Vuitton attitudes toward Clients and team members.
Optional: be the point of reference on a product category in the store.


Profile

Duties and Responsibilities

Ensure achievement of team targets on monthly and annual basis

Team Management and Development
Ensure your team delivers the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton Attitudes. Support them with consistent coaching, identify their development and training needs, partner with the Field Coach Trainer to tailor individual action plans
Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager
Set individual and team goals; proactively assess and manage performance against expectations
Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers

Client and Business Development
Support the team in building long term Client relationship, leveraging the different clienteling tools
Establish a Client-centric mindset in store to ensure the highest level of Client experience and proactively handle Client-related situations
Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training)
Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation

Selling and Floor Management
Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling and Client repurchase
Build and develop own Client portfolio
Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Louis Vuitton Promise standards are achieved

Optional: Champion a Product Category
Be the store point of reference to the Country Merchandising team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities...) leveraging the Expert Advisors' knowledge
Support the product category business, convey enthusiasm and passion via team animations, morning briefings, share information and mentoring, improve operations, define and implement action plans to drive sales

Operations
Ensure policies, Brand standards and grooming guidelines are communicated and implemented
Support Operations team in inventory management
Support Store Manager in staff planning (workforce management)


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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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