Maison Coordinator - Madison Avenue

  • Company: Givenchy USA Corp.
  • Location: United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: GIV00678
  • Date of publication: 2018.09.11

Position

The Maison Coordinator is responsible for supporting the Stylist Team in driving the business through sales support, enforcing operational policies, and providing personalized service through qualified stylist pairing. This position maintains the highest degree of customer service every day in accordance with brand principles and empowers stylists to make decisions in the best interest of providing an elevated customer experience.

Sales:

  • Demonstrate leadership by playing an active role on the selling floor, coaching and team
  • Manage and lead team efforts in clienteling including effective usage of client books towards new client acquisition and retention
  • Meet set category and consignment % of total business goals as defined by management
  • Support the sales process as needed
  • Assist in facilitating solutions to customer issues in addition to directly managing escalated customer issues or complaints

Policies and Procedures:

  • Ensure compliance with corporate policies and procedures
  • Enforce all operational policies and procedures as dictated by the Retail Handbook and other related material  

Reporting:

  • Perform daily reporting and analysis as directed
  • Communicate weekly business needs to Director of Retail

Visual Merchandising:

  • Ensure store visual merchandising standards are met and maintained
  • Review sales weekly and take action on visual merchandising to maximize sales

  • Staff Training and Development:

  • Coaching on the spot of sales associates to give clear constructive feedback based on facts and observations.
  • Properly manage stylist/client introduction
  • Identify associates training needs to be shared with the Director of Stores to implement regular category meetings.
  • Providing training and direction to staff; negotiate with store team in order to ensure they work together effectively
  • Shared responsibility for P&L of the store
  • Maintain highest degree of professionalism and formality in answering all client outreach to Maison

Profile

Education/Experience:

  • 3+ years' experience in a retail setting with emphasis on operations, store management or office administration, preferably in a luxury setting.
  • Computer literate; learn and utilize various software packages
  • College degree or equivalent
  • Foreign Languages a plus
  • Action oriented; drive for results
  • Able to motivate others and build effective teams
  • Service orientation and customer focus
  • Social perceptiveness
  • Able to mediate and negotiate to resolve conflict
  • Problem-solver
  • Strong oral and written communication skills
  • Point of reference for clients to assist in suggestions with hotel, restaurant, and car services
  • Must be able to work beyond normal business hours, and weekends as necessary

 

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Fashion & Leather Goods

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