Manager, Retail Systems Design & Innovation

  • Company: DFS Venture Singapore (Pte) Ltd
  • Location: Singapore
  • Business group: Selective retailing
  • Contract type: Permanent Job
  • Function: Information Technology/Information System
  • Experience required: Minimum 5 years
  • Reference No.: DFS00220
  • Date of publication: 2018.06.27


The DFS Retail Systems team is seeking an experienced Manager to lead the design and implementation of in-store digital systems, omni-channel and POS retail systems. The candidate will have the opportunity to redefine the travel retail industry as a part of DFS' Global Technology Team. This candidate should possess a balance of technical depth, business acumen, and strong communication skills. The role involves working collaboratively with different technology / business functions within various levels of the organization to deliver business objectives.  The ideal candidate should be results-oriented, eager to learn and with a passion for technology.


  • Serve as IT product manager for in-store digital systems, omni-channel retail systems, content management systems, etc
  • Collaborate with product owner and regional stakeholders to define ROI and develop product roadmap
  • Serve as a lead to support multiple business processes, requiring design and integration of technical solutions that may cross multiple functions of the business
  • Responsible for deploying and maintaining our worldwide technology platform
  • Engage product & production support teams to ensure timely resolution to production issues
  • Lead retail innovation initiatives for new and existing stores 
  • Work closely with project stakeholders and product owners to conceptualize retail innovation initiatives, solutions and define processes that deliver strategic business outcomes
  • Program / project management
  • Lead and manage multiple delivery plans across DFS' global retail systems program
  • Lead and drive business requirements analysis, delivery plan on business solutions and processes, considering risk management and cost-benefit analyses
  • This involves end-to-end planning and project management to ensure successful delivery of system implementation and enhancements

Additional information

  • Bachelor's or Master's degree in Engineering, Computer Science or equivalent
  • 4-6 years of experience designing and delivering technology solutions through consulting, retail, or travel industry / experience
  • Professional / technology certification is desirable

Demonstrates thorough abilities and/or a proven record of success in the following areas:

  • Conceptualized, designed and delivered solutions to enable new businesses and processes
  • Used prototyping tools to create customer-facing or client-facing wireframes, demos and prototypes
  • Business analysis, project and process management in travel industry and/or retail operations
  • Vendor management
  • Stakeholder communications and management
  • Ability to work under pressure, independently and deliver quality work in a fast-paced work environment
  • Fluency in English language

Selective retailing

Because each customer is unique, the Group's Selective Retailing labels offer every single one the shopping experience.

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