Reporting to the Client Service Center Director, the Manager of Workforce Planning and Analysis (WFP) will be responsible for development of proactive planning and real-time implementation related to daily forecasting and scheduling of call center resources, in support of all channels (phone, email, chat, social media, and written correspondence) at the Client Service Center (CSC) in Irving, Texas.
This role will lead a team of analysts in monitoring and supporting the real-time operation of the call center, and ensure real-time operations are running smoothly to ensure that service level and contractual performance measures are met.
By joining Louis Vuitton, you will receive a generous benefits package*, including but not limited to medical coverage, retirement plan, employee referral bonus program, gym membership and employee discounts. In addition to working with the most talented and inspirational leaders within the luxury market you will also have an opportunity to attend industry renowned training and have access to unparalleled career opportunities both within Louis Vuitton and the LVMH Group.
As a Louis Vuitton employee you will have an opportunity to engage in our Corporate Social Responsibility efforts on both a local & global level with various communities and organizations and to also partake in initiatives to raise funds for our charity partner UNICEF.
Louis Vuitton is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment.