Mobile Operations Associate

  • Company: Louis Vuitton UK
  • Location: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: LVM06261
  • Date of publication: 2018.06.14

Position

To provide support in all aspects of store administration, Operations, stock, & Care Services for the UK & IRE. Support in ensuring compliance with all operational policies & procedures and ensure that the store is audit ready. Partner with the Management team to optimise operations delivering a positive impact on Sales, Service, levels and Stock Management and to share best practices. You will be mobile across all London stores and possible regional locations, on an as needed basis. Based on business needs, you might be asked to travel to some of our regional stores.

Profile

DUTIES & RESPONSIBILITIES: Due to mobility required, you must be able to settle into new teams quickly, be self-motivated, flexible, and demonstrate an ability to handle ambiguity. Based on store needs, you will be required to cover Ops, Admin, or Care Service roles on an interim basis. Operations: Work closely with LV UK Logistics Manager to identify and address issues and areas for improvement Product flow management in and out of the store replenishment from delivery to shop floor Developing initiatives to improve stock management with a direct positive impact on stock loss Monthly rotative counts (all product categories included) & help investigate discrepancies Planning & execution of Financial stock takes. Investigate all discrepancies Accurate control of all Shop soiled, Commercial gesture & Defective items and ensure that they are in the correct stock locations Set up and track Stock KPI's for review with Store Manager on a monthly basis Communicating and executing the process of price changing in stores Store Administration: Timely and accurate submission of Payroll and Sales Reconciliations to LV Head Office. Compiling the monthly Time Sheet. Keeping record of all absences from work. Keeping record of all overtime. Enforcing timekeeping policies and procedures. Opening & closing of the store and ensuring that all tasks are done Uniform trial & order placements Staff sale prep and execution Liaising with F&M where needed Care Services: Care service operations including repairs & quality checks All AS related processes such as inventories, monthly reports, BOH organisation Partner with store sales team to provide a high level of customer service to clients regarding repairs, quality and store policies.   Projects: One Retail Store projects new store openings/expansions/renovations. Work alongside RPM team   Client Experience: Enhancing client experience / MS & Voice action plans & initiatives

Additional information

Key Competencies and Technical Skills Excel proficient & computer literate Prior management experience is preferred Prior experience of Stock and Operations in a high volume, fast paced environment Knowledge of Care Service systems and procedures preferred Fast learner with a proactive approach to the role Exceptional attention to detail and high standards, lead by example Excellent organisational skills, with the ability to multi task and to adapt quickly within a fast paced environment Self-motivated, agile and able to quickly adapt A positive can-do attitude, and fast paced reactions A team player with the ability to influence peers Excellent business awareness and the ability to analyse data Able to anticipate problems & develop execute solutions Strategic agility Excellent communication skills, the ability to network and build strong internal and external working relationships
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Fashion & Leather Goods

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