To provide support in all aspects of store administration, Operations, stock, & Care Services for the UK & IRE. Support in ensuring compliance with all operational policies & procedures and ensure that the store is audit ready. Partner with the Management team to optimise operations delivering a positive impact on Sales, Service, levels and Stock Management and to share best practices.
You will be mobile across all London stores and possible regional locations, on an as needed basis. Based on business needs, you might be asked to travel to some of our regional stores.
DUTIES & RESPONSIBILITIES:
Due to mobility required, you must be able to settle into new teams quickly, be self-motivated, flexible, and demonstrate an ability to handle ambiguity. Based on store needs, you will be required to cover Ops, Admin, or Care Service roles on an interim basis.
Work closely with LV UK Logistics Manager to identify and address issues and areas for improvement
Product flow management in and out of the store replenishment from delivery to shop floor
Developing initiatives to improve stock management with a direct positive impact on stock loss
Monthly rotative counts (all product categories included) & help investigate discrepancies
Planning & execution of Financial stock takes. Investigate all discrepancies
Accurate control of all Shop soiled, Commercial gesture & Defective items and ensure that they are in the correct stock locations
Set up and track Stock KPI's for review with Store Manager on a monthly basis
Communicating and executing the process of price changing in stores
Timely and accurate submission of Payroll and Sales Reconciliations to LV Head Office.
Compiling the monthly Time Sheet.
Keeping record of all absences from work. Keeping record of all overtime.
Enforcing timekeeping policies and procedures.
Opening & closing of the store and ensuring that all tasks are done
Uniform trial & order placements
Staff sale prep and execution
Liaising with F&M where needed
Care service operations including repairs & quality checks
All AS related processes such as inventories, monthly reports, BOH organisation
Partner with store sales team to provide a high level of customer service to clients regarding repairs, quality and store policies.
Store projects new store openings/expansions/renovations. Work alongside RPM team
Enhancing client experience / MS & Voice action plans & initiatives
Key Competencies and Technical Skills
Excel proficient & computer literate
Prior management experience is preferred
Prior experience of Stock and Operations in a high volume, fast paced environment
Knowledge of Care Service systems and procedures preferred
Fast learner with a proactive approach to the role
Exceptional attention to detail and high standards, lead by example
Excellent organisational skills, with the ability to multi task and to adapt quickly within a fast paced environment
Self-motivated, agile and able to quickly adapt
A positive can-do attitude, and fast paced reactions
A team player with the ability to influence peers
Excellent business awareness and the ability to analyse data
Able to anticipate problems & develop execute solutions
Excellent communication skills, the ability to network and build strong internal and external working relationships