Omni-channel Operation Manager (f/m)

  • Company: Bulgari Deutschland GmbH
  • Location: Germany
  • Business group: Watches & Jewelry
  • Contract type: Permanent Job
  • Function: Sales
  • Experience required: Minimum 5 years
  • Reference No.: BULG02626
  • Date of publication: 2018.02.20


We are searching for our office in Munich an  

Omni-channel Operation Manager (f/m)


Your accountabilities:

  • Guide the local definition and implementation of the omni-channel operating project working with central team, ensuring local needs fulfilment, smooth execution and maximizing efficiency in store operation
  • Support the omni-channel store operations assessment and evolution in terms of e-commerce user experience, in-store development and integration with in-store processes and systems, providing input to improve retail digital competencies
  • Leads change management process to build organizational understanding of proposed changes, establish support from key leaders
  • Support the B2C team in all matters and local carriers management
  • Provide input to local Merchandising to ensure e-commerce needs are included in the overall assortment analysis
  • Monitor boutique needs and coach sales teams to resolve store operational topics and implement improvements and actions plans
  • Establish high level of quality, consistency and accuracy in store operation according to the omni-channel environment and provide recommendation for sales roles and scheduling models changing to optimize sales productivity
  • Analyze qualitative and quantitative feedback and support the local retail structure in the network development analysis


Your qualifications:

  • Successfully completed commercial or technical studies
  • Minimum 5 years experience in a similar position
  • Fluent in German and English
  • Online experience and good computer skills (MS Office) are essential
  • Customer orientation
  • Flexibility and Initiative
  • Good communication skills at all levels
  • Business acumen

Additional information

We offer:

  • Challenging tasks within an exciting international luxury brand
  • Excellent working atmosphere
  • Training and development opportunities within LVMH
  • Onboarding Training
  • Employee discounts
  • Occupational pension
  • Restaurant vouchers
  • Unlimited contract
  • Central location with good traffic connections

We are looking forward to receiving your application including CV, cover letter, references, your earliest possible starting date and your salary expectations.


Watches & Jewelry

The most recently established of the Group's activities, the Watches & Jewelry sector brings together leading Houses with complementary positions.

Discover the business group