Omnichannel and Digital Fulfillment Coordinator - Dallas

  • Company: Louis Vuitton North America
  • Country / Region : United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Digital
  • Experience required: Minimum 2 years
  • Reference No.: LVM11202
  • Date of publication: 2020.09.30

Position

Louis Vuitton Americas is seeking a Digital Operations Coordinator based in our Texas Distribution Center to primarily focus on maintaining the LV client experience standard as well as daily order cutoff and order flow management. This role is temporary and 12 months in duration. The Digital Operations Coordinator will manage peak delivery cutoffs by delivery method, review invoice status and provide weekly resolution. This role can also expect to manage daily packaging audits, maintaining digital stationary inventory and usage and confirm correct packaging substitution in case of packaging shortages.

The Digital Operations Coordinator will also serve as back up for KN Sales Admin for Digital volume, review all ticket requests in ticketing tool and be the prime contact for communication with our Client Services Center for order upgrades, cancellations, corporate orders and other special circumstances. Additionally, the Digital Operations Coordinator will be in direct contact with the Digital IT team to confirm server switches, system changes and UAT's.


Profile

We are eager to speak to individuals that have a background in business, communications or marketing with experience in a client facing role with a similar luxury realtor or logistics. The ideal candidate will be system savvy with an interest in business applications, have familiarity with logistics provided and delivery schedules and be proficient in Microsoft Excel and PowerPoint. Additionally, the Digital Operations Coordinator will be able to analyze data to make recommendations to minimize client frustrations where UPS failed to provide service and show an entrepreneurial spirt and develop new ideas to further enhance the client experience. This role will require the ability to motivate and train team members to maintain Louis Vuitton standards. Lastly, fluency in Spanish is a plus!


Additional information

By joining Louis Vuitton, you will receive a generous benefits package*, including but not limited to medical coverage, retirement plan, employee referral bonus program, gym membership and employee discounts. In addition to working with the most talented and inspirational leaders within the luxury market you will also have an opportunity to attend industry renowned training and have access to unparalleled career opportunities both within Louis Vuitton and the LVMH Group.

As a Louis Vuitton employee you will have an opportunity to engage in our Corporate Social Responsibility efforts on both a local & global level with various communities and organizations and to also partake in initiatives to raise funds for our charity partner UNICEF.

Louis Vuitton is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment.

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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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