OMNICHANNEL SPECIALIST

  • Company: Fendi
  • Location: Italy
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Digital
  • Experience required: Minimum 2 years
  • Reference No.: FEND01207
  • Date of publication: 2019.07.23

Position

The position is based in Fendi HQ in Rome. Reporting to the WW E-Business & Omnichannel Director, the candidate will have the main responsibility to support the change of organization towards an omnichannel client experience, connecting online and offline channels and elevating the in-store digital client experience.

 

Main Responsibilities:

 

  • Support to build and review Fendi Omnichannel roadmap
  • Design, build and maintain cross-channel features (buy online/collect in store, buy online from store, buy online/return in store, ...) with the involvement of IT, Digital and Retail Teams.
  • Coordinate "In- Store application" & other in-store digital tools project roadmap
  • Manage daily activities to maintain In-Store application features
  • Collect needs, ideas and feedback directly from the store staff, ensure a seamless experience for the client advisors
  • Support change management plans enabling the organization to support omnichannel transformation, with a particular focus on processes and procedures
  • Prepare and periodically review Omnichannel market benchmark, highlighting areas of improvements and new ideas to be built. Gather insights on omnichannel market trends and screen innovations

Profile

  • 2 to 4 years' working experience in a similar role/ in Retail (in-store experience preferred)/ in Retail Operations, preferably within a fashion or luxury company
  • Strong communication skills and teamwork, especially ability to communicate with Retail and IT teams
  • Ability to manage several tasks simultaneously and meet tight deadlines, good at prioritization
  • Capability to work well in changing, fast and dynamic environment
  • Passion for new technologies and ability to quickly learn and deal with new tools and applications
  • Proactivity and project management skills
  • Availability to periodically travel to visit markets worldwide
  • Fluency in English 
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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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