OPERANTIONS AND PERFORMANCE MANAGER

  • Company: Celine Europe
  • Location: Spain
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: CELI01608
  • Date of publication: 2019.07.31

Position

CELINE IS A BOOMING FRENCH AND LEATHER GOODS COUTURE HOUSE DRIVEN BY A NEW HOLISTIC AND CREATIVE PROJECT LED BY HEDI SLIMANE, ITS ARTISTIC DIRECTOR. CELINE'S AMBITION IS TO BECOME ONE OF THE MOST ICONIC LUXURY BRANDS WORLDWIDE. TO MAKE THIS VISION A REALITY, WE ARE LOOKING FOR ENTHUSIACTIC, AGILE AND PASSIONATE PERSONALITIES EAGER TO EVOLVE IN A DEMANDING ENVIRONMENT.

 MAIN PURPOSE

AS OPERATIONS AND PERFORMANCE MANAGER, AND PART OF BARCELONA TEAM, YOU PLAYS A KEY LEADERSHIP ROLE WITHIN THIS STORE AND BE AS THE "RIGHT-HAND" OF THE STORE MANAGER AND WILL FUNCTION AS THE LEADER OF THE STORE WHEN THE STORE MANAGER IS NOT PRESENT.

THIS EXPERIENCE WILL ENABLE YOU TO ACT AS A BUSINESS ANALYST. YOU WILL HAVE THE OPPORTUNITY TO LEARN HOW CAN DRIVING THE BUSINESS.

 


Profile

KEY RESPONSIBILITIES 

BUSINESS ANALYST:

  1. SHARE THE DASHBOARDS AND KEY KPIS WITH STORE TEAMS ON STORE RESULTS
  2. IDENTIFY THE HIGH AND SLOW-MOVERS IN STOCK AND SET-UP ACTION PLANS IN COLLABORATION WITH THE SALES TEAMS
  3. ENSURE A HIGH LEVEL OF COMMUNICATION WITH SALES TEAMS TO GUARANTEE THE HIGHEST LEVEL OF EFFICIENCY
  4. IDENTIFY AREAS TO IMPROVE NETWORK RETAIL PERFORMANCE AND PROPOSE ACTION PLANS ACCORDINGLY
  5. GUARANTEE THE RIGHT OMNICHANNEL STRATEGY DEPLOYMENT IN STORE

PROCESS OWNER:

  1. ENSURE THAT ALL PROCESSES ARE OPTIMIZED ARE COMPLIANT WITH THE LEGAL, REGULATORY AND INTERNAL REQUIREMENTS
  2. MANAGE DAILY CYCLE COUNTS, GUARANTEE STOCK SAFETY AND ACCURACY
  3. MANAGE STAFF SCHEDULE, ALWAYS ENSURING THE BEST MATCH TO TRAFFIC SCHEME.
  4. ENSURE RESPECT SECURITY PROCEDURES AND MINIMIZE SECURITY ISSUES.

CLIENTS MINDSET PROMOTER:

  1. EDUCATE ALL STAFF MEMBERS ON GLOBAL SALES POLICIES, TRANSFERS, RESERVATIONS, CONSIGNMENTS AND AFTER SALES PROCEDURES
  2. ENSURE PROPER IMPLEMENTATION OF ASQ GUIDELINES AND COORDINATE STORE TEAMS TO OFFER EXCELLENT CLIENT SERVICE RELATED TO ASQ
  3. ENSURE THAT STORE IMAGE IS CONSISTENT WITH BRAND GUIDELINES (VISUAL MERCHANDISING, CLEANLINESS ETC.) AND DEVELOP AWARENESS OF STORE STAFF

TALENT MANAGER & SKILLS DEVELOPER:

  1. LEAD AND MANAGE THE BACK-OFFICE TEAM (STOCK TEAM, ADMINISTRATIVE CONSULTANT, AFTER-SALES, TAILOR, CASHIER, SECURITY)
  2. COORDINATE THE EXTERNAL PROVIDERS (PRODUCTS DELIVERIES ETC.)
  3. INSTIGATE THE RETAIL TRANSFORMATION MINDSET WITHIN THE WHOLE STORE TEAM

Additional information

EDUCATION : MASTERS/BACHELOR DEGREE

SKILLS & PERSONAL ATTRIBUTES

STRONG RETAIL EXPERIENCE

PREVIOUS EXPERIENCE IN MANAGING STOCKS AND ADMINISTRATIVE TASKS

CLIENTS-CENTRIC

DIGITAL SENSITIVITY

PROVEN ABILITY TO MANAGE, COACH AND DEVELOP TEAMS

CHANGE MANAGEMENT ABILITIES, PROBLEM SOLVER, FORCE OF PROPOSITION

STRONG ANALYTICAL SKILLS

ORGANIZATIONAL SKILLS, SENSE OF PRIORITIES AND AGILITY

LANGUAGES: FLUENT IN SPANISH AND ENGLISH

WORKPLACE BARCELONA 

STARTING DATE AS SOON AS POSSIBLE

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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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