Operations and Supply Assistant (4 Month FTC)

  • Company: SSC Perfumes and Cosmetics UK
  • Location: United Kingdom
  • Business group: Perfumes & Cosmetics
  • Contract type: Temporary Job
  • Function: Supply Chain
  • Experience required: Minimum 2 years
  • Reference No.: SSCPC00574
  • Date of publication: 2019.05.19

Position

PURPOSE OF THE ROLE

 

To provide and support the SSC Operations Team with continuous reporting and analysis requirements. To act as a support function for the Operations and Supply Executives.

 

MAIN RESPONSIBILITIES

 

Daily Management:

  • To provide support to all Operations and Supply Executives.
  • To communicate effectively and provide support to the business on order processing reporting requirements as requested.
  • To assist with solving order management issues by liaising closely with both internal and external contacts as necessary.
  • To contribute to and support all Operational KPIs.
  • Support the Operational team in developing improved reporting on key business aspects including but limited to;
    • Delivery Status Reports
    • Out of Stocks
    • Distribution utilisation of approved carriers
    • Discontinued line notification to brands

 

Logistics Management:

  • Report customer feedback to management, including any signs of customer dissatisfaction.
  • Prepare any reports concerning customer service activities as required by the operations team.
  • To communicate the order flow status to the customer where appropriate.
  • To communicate the order flow status to the business to assist with month end management.

 

Internal Co-ordination

  • Work as an effective Operations and Supply team member, covering the team's workload if required.
  • Participate in daily, weekly and monthly team meetings to maintain good communication within the department.

Profile

POSITION WITHIN THE ORGANISATION

Reports To:

Operations and Supply Manager

Direct Reports:

0

Internal:

Sales - All brands

Marketing - All brands

SSC - Operations

SSC - Finance

IT Team

External:

Logistic Suppliers

Customers - Internal and Retail

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Perfumes & Cosmetics

A major player in the perfumes, make-up and skincare markets, the Perfumes & Cosmetics division groups together major historic Houses as well as young brands with strong potential.

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