Operations & Performance Manager, Miami Design District

  • Company: Celine USA
  • Country / Region : United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: CELI01985
  • Date of publication: 2021.04.22



Based in Celine's Miami Design District boutique, the Operations and Performance Manager plays a key leadership role within this flagship location. He/She will act as the "right-hand" of the Store Director and will function as the leader of the store when the Store Director is not present.


  • The Operations and Performance Manager, will act as a business analyst, constantly monitoring the store sales performance to support the Store Manager in driving the business, and a business facilitator, ensuring the highest level of operations efficiency

  • In partnership with Store Manager, he/she will ensure the client experience comes first and that every process is built or executed with client service in mind

  • He/she guarantees the right omnichannel strategy deployment in store, accompanying the change management needed at store and staff level

  • He/she guarantees all processes implementation and compliance with legal, regulatory and internal requirements

To be and to have

  • 10+ years of retail experience with a concentration in retail operations, preferably within a luxury environment
  • College degree or equivalent preferred
  • Able to successfully manage people and process, driving change within a dynamic environment
  • Previous experience within an omnichannel environment
  • Strong analytical skills
  • Superior attention to detail
  • Excellent verbal and written communication skills
  • Proficient in all Microsoft office programs with particular strength in Excel
  • Must be able to work a retail schedule inclusive of nights, weekends, and holidays

Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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