Position
Overview
Based in Celine's Miami Design District boutique, the Operations and Performance Manager plays a key leadership role within this flagship location. He/She will act as the "right-hand" of the Store Director and will function as the leader of the store when the Store Director is not present.
Responsibilities
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The Operations and Performance Manager, will act as a business analyst, constantly monitoring the store sales performance to support the Store Manager in driving the business, and a business facilitator, ensuring the highest level of operations efficiency
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In partnership with Store Manager, he/she will ensure the client experience comes first and that every process is built or executed with client service in mind
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He/she guarantees the right omnichannel strategy deployment in store, accompanying the change management needed at store and staff level
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He/she guarantees all processes implementation and compliance with legal, regulatory and internal requirements
To be and to have
- 10+ years of retail experience with a concentration in retail operations, preferably within a luxury environment
- College degree or equivalent preferred
- Able to successfully manage people and process, driving change within a dynamic environment
- Previous experience within an omnichannel environment
- Strong analytical skills
- Superior attention to detail
- Excellent verbal and written communication skills
- Proficient in all Microsoft office programs with particular strength in Excel
- Must be able to work a retail schedule inclusive of nights, weekends, and holidays
