Part time Client Advisor

  • Company: Louis Vuitton Spain
  • Location: Spain
  • Business group: Fashion & Leather Goods
  • Contract type: Temporary Job
  • Function: Retail
  • Experience required: Beginner
  • Reference No.: LVM08292
  • Date of publication: 2019.04.02

Position

Mission assignment: We are looking for a Client Advisor with part-time dedication (afternoons and weekends) to join the local team in the Louis Vuitton stores located in Madrid. The successful candidate needs not only to demonstrate a true passion for retail and clients, but also be polyvalent and hands on. Fluent English and Spanish is mandatory. He/she should demonstrate excellent selling skills and have a "client centric mind-set" act as a LV ambassador and enjoy building relationships and create unique and personalized client experiences. Main Responsibilities SELLING & CLIENT EXPERIENCE - Selling skills: actively engages in up-selling, cross-selling and multiple selling, - Embodies the selling approach in every client interaction, including after-sales service situations (exchange, return, repairs) and adopts a "Client Centric Mindset", - Displays the highest standard of brand representation by applying the Louis Vuitton guidelines on a daily basis. CLIENT DEVELOPMENT - Develops and strengthens autonomously client relations, - Strives to develop client loyalty, takes initiative to strengthen the relation with the brand for each client. TEAM - Maintains open/ongoing communication and positive relationship with store management, peers and other levels of company personnel, - Actively participates and retains information presented in briefing and training sessions, shares knowledge and new information with other team members. OPERATIONS - Operates the Retail Management System (RMS), in all areas (payment, stock enquiry, exchange and returns), - Is aware, respects and applies the company internal policy and guidelines on store procedures, - Confidently navigates company websites and applications available and makes an effective use of the information, - Properly receives displays and cares.

Profile

REQUIREMENTS Previous experience in a customer service or luxury industry, Excellent interpersonal and clienteling skills, Fluent level of English and Spanish.
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Fashion & Leather Goods

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