We are looking for an Expert Client Advisor in Ready-to -Wear for our store located in Avda. Da Libertade (Lisbon).
As an Expert Advisor, you will be an ambassador of the Brand, with a special focus on Ready-To-Wear category, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand, delivering them the best Client experience and conveying your passion for the product. You will be the voice of your category for Clients and the team in the store.
You will proactively reach out to your Clients in order to achieve individual and team goals as well as develop the business of your category.
Be an Exceptional Client Advisor;
Achieve individual and team objectives and be accountable for the sales results of your category;
Welcome every Client and enhance their experience, setting the example of the best Client experience;
Closely follow existing Clients, proactively recruit new Clients, leveraging the different clienteling tools to engage and build long term Client relationship; manage a wide portfolio of potential Clients;
Provide expertise and comprehensive advice on your product category to Clients (whether style related or technical), supporting team members when they have Clients requiring more detailed information.
Be a strong style advisor for your Client (e.g. fashion conscious) assess the Client's style and match with product Recommendations;
Be able to build a complete silhouette and total look according to the client´s style.
Perform as a team-player, participate in all activities contributing to the overall objectives of the store;
Develop the highest Brand and product knowledge;
Respect Louis Vuitton Brand standards in terms of grooming and behavior;
Follow the company's policies and procedures;
Promote and Show Ownership for the Category;
Be the ambassador and role model for your category, demonstrating an active genuine passion and strong enthusiasm;
Master a deep knowledge of your product category and be able to deal with the most demanding Client situations;
Demonstrate leadership in terms of clienteling: know and develop Clients for the category with a focus on local Clients;
Nurture a thorough knowledge of the competition;
Act as a proactive force for the Team Manager in developing the business and be a key contributor for sales;
Interact with the Visual Merchandiser to make sure your category is well displayed
Support the Store Team on the Category;
Be a partner to the Team Manager in charge of your category; provide them with feedback (product performance, quality),
Client related information, local market, competitors, trends, missing opportunities...) which will then feed the Country Merchandising Team;
Be a point of reference on your category in store, sharing passion for the product, your knowledge in how to build a silhouette and a total look according to the client`s style, inspiring others.
Agility (retail is a fast paced environment, we need people who manage well unforeseen situations with our client's).
Passion for the brand
Responsibility & Ownership
Flexibility & Availability afternoons and weekends
Proficient Portuguese and fluent English.
A previous background in retail or hospitality and luxury is not mandatory, but will be positively considered.
Professional Superior studies (BTS or equivalent) in the area of sales & marketing and/or tourism is valued but not a requirement.