Private Client Executive, London UK

  • Company: Christian Dior UK Ltd
  • Location: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: CDC01736
  • Date of publication: 2018.05.29

Position

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior. 

Based in our new Flagship store on New Bond Street London and reporting to the VIP Manager, Your duties and responsibilities will include but not be limited to the following:

Sales

  • Establish a portfolio of clients at Elite and VVIC level
  • Build and develop clientele loyalty by personally meeting as many clients as possible
  • Hold a minimum of four one-to-one client appointments per week
  • Ensure a specific action plan is in place for each client
  • Handle any situation with customers
  • In collaboration with the VIP Manager, build a strategy and identify opportunities to recruit High Potential clients for the House of Dior

Animation/Event

  • In collaboration with the VIP Manager, work closely with the Events & Client Development Manager to recognize external & in-store opportunities for events & Private Client Relations activities that will attract established customers and engage new ones
  • Identify and send top clients to relevant exceptional experiences, matching the client's interests and developing their loyalty to the brand
  • Network at VIP events in order to develop potential clients
  • Be, at all times, a brand ambassador for the House of Dior with all points of contact of the business - be it internally or externally by representing the brand in as many public/store events and activities, in order to promote Dior image, brand, service and products

Knowledge and Procedures

  • Display specialist knowledge across every product universe; RTW, Leather Goods, Shoes, Men's, Fine Jewellery and Watches
  • Display full knowledge of back office functions and boutique analysis (CRM, client recruitment, P&L, store activities, stock control, reports, VM rules etc)
  • Ensure Dior standards are applied and maintained at all times in the merchandising, client experience and back office activities

Profile

- Prior experience in Retail (Senior Sales/ VIP Specialist) and /or Marketing
- A background in luxury clienteling
- An existing client book
- Experience of working with more than one product category
- Knowledge of a second language (preferred)

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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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