Product Assessment Specialist, Client Care Services, East Coast

  • Company: Louis Vuitton North America
  • Location: United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Manufacturing
  • Experience required: Minimum 2 years
  • Reference No.: LVM07997
  • Date of publication: 2019.02.27

Position

Louis Vuitton Americas is recruiting for a Product Assessment Specialist for the Logistics and Support team of their new Client Care Services Center based in New Jersey.


Profile

This position will be responsible for the initial point of entry of all repairs coming from the East Coast Stores' Clients, this role is critical in reviewing the client repair, condition, and store assessment. During the intake process you must register the item to be repaired you must note any further recommendations regarding additional or prior repairs while ensuring all necessary components are accounted for. Communication regarding client special requests, potential quality issues, and labor needs to the repairs team is essential to maximizing the client's satisfaction with his/her service request.  Adhering to evaluation guidelines and reviewing repair costs are instrumental to this process while ensuring availability of spare part inventory. 

This job is pivotal and impacts the work of all downstream teams, from the Spare Parts Team, to Craftsmen, and Shipping. It really determines the service which will be delivered. As such, it interfaces with all the departments in the Client Care Services Center.

We are seeking individuals with strong time-management skills, a strong customer service focus, familiarity with quality assessments, and a passion for Leather Goods.


Additional information

By joining Louis Vuitton, you will receive a generous benefit's package*, including but not limited to medical coverage, a retirement plan, employee referral bonus program, gym membership and employee discounts. In addition to working with the most talented and inspirational leaders within the luxury market you will also have an opportunity to attend industry renowned training and have access to unparalleled career opportunities both within Louis Vuitton and the LVMH Group.

As a Louis Vuitton employee, you will have an opportunity to engage in our Corporate Social Responsibility efforts on both a local & global level with various communities and organizations and to also partake in initiatives to raise funds for our charity partner UNICEF.

*Please note that restrictions may apply to part-time employees.

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