Product Assessment Specialist, Client Care Services, East Coast

  • Company: Louis Vuitton North America
  • Country/Region: United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Manufacturing
  • Experience required: Minimum 2 years
  • Reference No.: LVM10411
  • Date of publication: 2020.02.13

Position

Louis Vuitton Americas is recruiting for a Product Assessment Specialist for their new Client Care Services Center based in Piscataway, New Jersey.


Profile

The Role is responsible for the assessment of all items received for repair.

At the very first step of the Repairs process, the assessment includes checking the conditions of the item, reviewing the store's pre-assessment, and beyond that, understand each Client and make them feel special.

The Product Assessment Specialist registers every item into our systems and formalizes the Repair Order including the labor time, the parts to use, any specific requests and determines the charge to Client if it occurs.

Impacting the work of all downstream teams from Logistics, to Craftsmen, to Shipping, the role is pivotal for our organization and instrumental to the Clients' final satisfaction.

We are seeking individuals with strong time-management skills, a strong customer service focus, familiarity with quality assessments, and a passion for Leather Goods.

 

By joining Louis Vuitton, you will receive a generous benefit's package*, including but not limited to medical coverage, a retirement plan, employee referral bonus program, gym membership and employee discounts. In addition to working with the most talented and inspirational leaders within the luxury market you will also have an opportunity to attend industry renowned training and have access to unparalleled career opportunities both within Louis Vuitton and the LVMH Group.

As a Louis Vuitton employee, you will have an opportunity to engage in our Corporate Social Responsibility efforts on both a local & global level with various communities and organizations and to also partake in initiatives to raise funds for our charity partner UNICEF.

*Please note that restrictions may apply to part-time employees.

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Fashion & Leather Goods

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