Position
Be an Exceptional Client Advisor
Achieve individual and contribute team objectives, being accountable for the sales results of RTW in your store as well as the commercial results of all categories.
Welcome every Client and enhance their experience, setting the example to the rest of the team for the best RTW consultation and Client Experience.
Discover every Client, closely following existing Clients, proactively recruiting new ones, leveraging the different tools to engage and build long term relationships; managing a wide portfolio of VIC and potential Clients..
Be a strong advisor for your Clients assessing their style and tastes matched to product recommendations.
Perform as a team-player, participating in all activities contributing to the overall objectives of the store.
Develop strong Brand and product knowledge with stories to share with Clients across all categories.
Respect Louis Vuitton Brand standards in terms of grooming and behavior.
Follow the company's policies and procedures.
Promote the RTW Category
Achieve individual objectives and contribute to team objectives for the RTW category
Be role model of the Client Experience regarding RTW, conveying the story behind all the product mix and storytelling of RTW and mastering the RTW ritual
Provide consultations and be able to deal with the most demanding situations and with RTW connoisseurs
Master a deep knowledge in the category: history, competition, trends, vocabulary, production, processes and technology...
Animate RTW within the team
Ensure top of mind awareness across the teams, sharing passion and inspiring others
Transmit RTW training and information to the team, partnering with the Field Coach Trainer
Support team members when they have Clients requiring more detailed information and buddy with new joiners for their induction to RTW
Be in charge of RTW specific operations
Responsible for the visual merchandising and day-to-day appearance of the RTW areas, following the guidelines from Visual Merchandisers
Handle any after-sales service related to RTW
Maintain the RTW inventory both on the sales floor and back of house
Provide qualitative feedback on fragrances based on interactions with Clients
