Ready to Wear Expert

  • Company: Louis Vuitton Australia
  • Country / Region : Australia
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Beginner
  • Reference No.: LVM11803
  • Date of publication: 2021.03.01

Position

Be an Exceptional Client Advisor

Achieve individual and contribute team objectives, being accountable for the sales results of RTW in your store as well as the commercial results of all categories.

Welcome every Client and enhance their experience, setting the example to the rest of the team for the best RTW consultation and Client Experience.

Discover every Client, closely following existing Clients, proactively recruiting new ones, leveraging the different tools to engage and build long term relationships; managing a wide portfolio of VIC and potential Clients..

Be a strong advisor for your Clients assessing their style and tastes matched to product recommendations.

Perform as a team-player, participating in all activities contributing to the overall objectives of the store.

Develop strong Brand and product knowledge with stories to share with Clients across all categories.

Respect Louis Vuitton Brand standards in terms of grooming and behavior.

Follow the company's policies and procedures.

Promote the RTW Category

Achieve individual objectives and contribute to team objectives for the RTW category

Be role model of the Client Experience regarding RTW, conveying the story behind all the product mix and storytelling of RTW and mastering the RTW ritual

Provide consultations and be able to deal with the most demanding situations and with RTW connoisseurs

Master a deep knowledge in the category: history, competition, trends, vocabulary, production, processes and technology...

Animate RTW within the team

Ensure top of mind awareness across the teams, sharing passion and inspiring others

Transmit RTW training and information to the team, partnering with the Field Coach Trainer

Support team members when they have Clients requiring more detailed information and  buddy with new joiners for their induction to RTW

Be in charge of RTW specific operations

Responsible for the visual merchandising and day-to-day appearance of the RTW areas, following the guidelines from Visual Merchandisers

Handle any after-sales service related to RTW

Maintain the RTW inventory both on the sales floor and back of house

Provide qualitative feedback on fragrances based on interactions with Clients

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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

Discover the business group & the Houses