Regional Retail Operations Manager/Director

  • Company: Louis Vuitton North America
  • Country/Region: United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: General Management
  • Experience required: Minimum 5 years
  • Reference No.: LVM10361
  • Date of publication: 2020.02.03


The role of the Regional Retail Operations Manager/Director focuses on collaboratively working with the store management teams, the regional teams and the corporate teams on improving operational excellence across the region. Retail Operations is the "go to" person on all store standard operating procedures & ensures the balance between procedural compliance of the network and resource optimization therefore ensuring the retail teams ultimate focus is on enhancing the Client Experience.


Drive Operational Excellence:

  • Monitor operational performance of all store operations inclusive of inventory flows and accuracy, team operational productivity, stock organization and training through hands on hand coaching in store and partnership with retail
  • Leverage (and maintain) Ops On Demand to drive training activities therefore ensuring solid operational knowledge for all team members, inclusive of new hires, with a continuous hands on coaching in support of service excellence
  • Analyze and monitor individual store stock productivity, driving optimal operations inclusive of scheduling, timely deliveries, organization of teams (inline with Match to Traffic) to deliver exceptional Client Experience FOH & BOH with strong partnership across regional departments and store teams
  • Identify innovative action plans with Country Manager/RVP, Store teams and functional departments (as appropriate) to minimize operating costs and operational risks
  • Analyze and follow controllable to meet budget


Strengthen and Support Policy & Procedure Compliance:

  • Foster day-to-day operational excellence mindset in the region and build community amongst teams
  • Lead region and individual store inventory accuracy and integrity plans through analysis, teams, & process to reduce:
    • Shrink in close partnership with AP community
    • Compliance on Company policy and procedure
    • Shop Soiled
  • Drive audit compliance with Internal Control team (consignment, compliance to the SHB, cash reconciliation, etc.)


Lead Operational Projects:

  • Lead efficient flow of products inclusive of: store openings, pop ups, delivery schedule , pullbacks, logistics in partnership with Supply Chain / Logistics
  • Follow up of RSV/orders/Click & Collect out of date to enrich client experience
  • Coordinate with Store Planning / Maintenance on new openings and renovations minor work flow and repairs
  • Drive new tools and coordinate store issues follow up with IT. e. One Retail (lead new release, training, issues,..)
    • Rethink business practices and update current policies & procedures to be in the spirit of One Retail
  • Participate in retail specific projects when required

Additional information

*Position based in Los Angeles, California


Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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