Regional Senior IT Support Specialist

  • Company: Christian Dior Far East Ltd.
  • Country/Region: Hong Kong
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Information Technology/Information System
  • Experience required: Minimum 5 years
  • Reference No.: CDC03157
  • Date of publication: 2019.11.21

Position

  • Provide IT support to all business units.
  • Implementation and coordination of Retail Application Project.
  • Retail application and helpdesk support with system and end-user troubleshooting.
  • iPhone and iPad hardware support and inventory documentation.
  • ABM, MDM/AirWatch management and report.
  • Prepare technical documentation/manual and end-user training.
  • Incidents management and CMDB in ServiceNow.
  • Stores and Event IT Support.
  • Regional, country/region End-User support.

Profile

  • Higher Diploma/Degree in Computer Science, Information Technology or other related disciplines
  •  3-4 years' experience in technical support/customer service.
  • Good team player, proactive, responsible, excellent customer service-oriented mindset, outgoing, good interpersonal skill, able to work independently
  • Excellent communication and problem-solving skills
  • Good command in written and spoken English and Chinese
  • Interested in retail business
  • Occasional travel to APAC country/region is required
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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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